SherlockTalent is hiring a Telecom Engineer that reports to the Manager of Telecommunications, acts as a resource for the telecom infrastructure, and operations support for the telecom platform. They will comfortably interact with all levels of technical and business organizational hierarchy and manage external vendors to facilitate the delivery of a consistent, reliable telecom platform.
This is a hands-on position with support responsibilities that participates in the overall strategic direction for our telecommunications department. This includes partnering with our business units to understand requirements, present recommendations and implement appropriate solutions.
Participates in the design, implements and supports Avaya enterprise PBXs, contact center telephony infrastructure, CTI and call recording applications which supports multiple call centers across our enterprise
Supports the planning, design, implementation and management of projects such as system upgrades, system conversions and new products and services
Consults with our business partners to act as a resource, to assist in defining scope, budget and schedule estimates for telecommunications projects. Support business objectives and align with company goals
Create, modify, and troubleshoot Avaya vector programming for touchmiddle environments.
Support our project management resources to develop VoIP infrastructure and associated software requirements for RFPs
Assists with the planning, design and implementation of tools, utilities, monitoring and documentation of the telecommunication infrastructure.
Provides tier 1 support to other team members; facilitates workflow between network, security and other groups within IT.
Creates and maintains system documentation including system requirements, design, implementation plans, project financials and infrastructure standards. Partner on the creation and operationalize processes for daily support, management, troubleshooting, preventative maintenance, backups for the infrastructure.
Create and maintain all VoIP infrastructure and network design artifacts.
Monitor, distinguish and make proposals on redressing any framework capacities and any execution issues with the telecon framework. Take remedial activities to guarantee a solid and steady stage over our undertaking.
Collaborate with all IT management, staff and external vendors to for voice infrastructure installations or software upgrades.
Collaborate with Service Desk staff and end-users to resolve high priority trouble tickets and support junior engineers to quickly identify and resolve work orders.
Ability to participate in multiple projects in a dynamic environment.
Ability to assist in analyzing our infrastructure and invoices to identify and make recommendations on decreasing cost while maintaining or improving the quality of service.
Other Responsibilities and Duties:
Collaborate on disaster recovery planning and testing to identify gaps, corrective action and risk options
Coordinate and perform telecom audits as needed
Is available 24 x 7 to provide support as needed
Responsible for compliance with all federal, state and local laws, rules and regulations affecting Company
Responsible for participating in quality assurance, compliance and in-service and continuing education activities as requested by Company
Responsible for performing other duties and responsibilities as required
Type of experience:
Knowledge of administering multiple call Center environments
Basic understanding data networking
Knowledge of Avaya CM platforms, VoIP servers, ACD call routing, network regions, trunk group configuration, signaling protocols, ability to implement and troubleshoot dial plans, ARS and AAR plans
Understanding of call recording systems, quality monitoring
Knowledge of computer security as it relates to defense of VoIP networks
Basic system administration for Windows and Linux systems to support the telephony environment
Ability to research new technologies and stay abreast of latest industry trends
Effective written and oral communications across all levels of business and IT hierarchy
Knowledge, Skills, and Abilities:
Experience in managing Avaya VoIP Communication Manger, CMS Voice Mail, Verint/Witness, Call Copy, and/or Presence systems
Working knowledge of PSTN circuit architecture and networking
Abilities to perform MDF to IDF wiring punch downs utilizing 110 and 66 block infrastructure
Knowledge of LAN/WAN concepts, practices and protocols
We love to share a $500 referral bonus!
“U.S. Citizens and those authorized to work in the U.S. are encouraged to apply. We are unable to sponsor at this time
Join us Thursday, March 3, 2022, at the Signature Grand, Davie for the 16th Annual State of the CIO LIVE!
We are thrilled to announce our Keynote Speaker R “Ray” Wang, of Constellation Research, a Silicon Valley Based Analyst Firm.
Sponsorship opportunities start at just $1,750. Participating in the State of the CIO is more affordable than ever and represents high ROI for any company desiring to promote their product or service to local and regional CIOs and tech leaders.
Good to know – Your sponsorship dollars contribute directly to the success of the CIO Council Scholarship Fund which to date has awarded over 50 scholarships to deserving young students in the Miami-Dade, Broward, and Palm Beach Counties.
About Ray Wang
R “Ray” Wang (pronounced WAHNG) is the Principal Analyst, Founder, and Chairman of Silicon Valley-based Constellation Research, Inc. Ray’s the co-host and co-founder of the widely watched DisrupTV, a weekly enterprise tech, and leadership webcast. He’s the author of the popular business strategy and technology blog “A Software Insider’s Point of View”. Wang has held executive roles in product, marketing, strategy, and consulting at institutions such as Forrester Research, Oracle, PeopleSoft, Deloitte, Ernst & Young, and Johns Hopkins Hospital. His best-selling book, Disrupting Digital Business, published by Harvard Business Review Press provides insights on why 52% of the Fortune 500 have been merged, acquired, gone bankrupt, or fallen off the list since 2000.
Thinking like a designer is the first step towards building successful UI/UX assets. During this one-hour virtual panel discussion, you will hear from experts who will discuss how design thinking and problem-solving play into a great design and serve as a primary tool for successful designers.
In this virtual panel discussion, we’ll be talking about:
What is design thinking
Key principles of design thinking
Design thinking methodologies
How design thinking can help your business, problem, etc.
Applying design thinking to your career
This is a non-technical event for anyone interested in UI/UX design. Whether you’re ready to enter this exciting field or looking to keep up with industry trends, we invite you to save your spot at this free virtual event!
Do I need any previous knowledge or experience to apply? The University of Miami UI/UX Design Professional Bootcamp does not require any previous graphic design knowledge or experience to enroll.
Do I need to be a student to apply to the UI/UX Design Bootcamp? No. The University of Miami digital skills programs are open to people of any professional or educational background, regardless of enrollment status.
Will I learn to work with popular design software? Absolutely! Learners will gain hands-on training with industry-leading tools and software, including Adobe Creative Suite, Zoom, Otter.ai, Miro, Figma and even coding tools like HTML and CSS.
What makes this program different from others? Our UI/UX Design Professional Bootcamp is a professional, online, part-time program that is accessible for learners of all skill levels, no prerequisites required! We focus on in-depth training via live classes to prepare even the most novice learner for a career in UI/UX in less than one year. With our introductory course, you can try the course before making any financial or schedule commitments to the extended program to ensure this is the best career path for you.
Our world-class logistics software incorporates bleeding edge technologies including artificial intelligence, GPS, IoT, and web services to allow near real-time communication, and detailed records keeping across the supply chain. Competitive salary and PTO, health and dental insurance, long-term disability, 401K.
Additional technologies and desired skills include:
Demonstrated proficiency using Visual Studio 2019+, Azure DevOps, Scrum/Agile, Nuget, Microsoft SQL 2019+, .NET 3.5, .NET Core, XRM Toolkit, PowerShell, Office 365, Azure Computer Computer Vision API, and Azure Pipelines
Experience with mobile app development for Android and IOS using Cordova and Ionic is a plus.
Knowledge of Azure services including the Common Data Model and Common Data Service, Cognitive Services, Computer Vision, and OCR.
Professional understanding of object-oriented programming concepts, design patterns, software development life cycle, test driven development, refactoring, and code reusability
Knowledge of Business Intelligence concepts, experience with Microsoft Power BI Power Automate and Power Apps a plus.
Requirements gathering from end users and legacy systems; process documentation, training, and support for end users.
Ability to quickly learn new third party SDKs and tools for integration with diverse external data sources such as GPS location data, mapping, geocoding and direction services.
Microsoft Office document automation and document template libraries.
Basic DevOps experience having familiarity with virtual machines, network design, SQL server installation and maintenance, server setup, networking, and security best practices.
Knowledge of accounting practices, accounts payable and accounts receivable business processes
Excellent written and verbal communication skills.
Microsoft certifications desired. Spanish language skills are a plus.