The CIO Council, in partnership with The Miami Dolphins office of the CIO, is proud to present the 1st Annual CIO-CTO Industry Networking Event and Panel, to be held at the Hard Rock Stadium June 20 from 5:30 PM. Proceeds support the CIO Council Scholarship Fund.
You are cordially invited to join SIM South Florida, for Part 2 of our ‘Digital Transformation Dinner’ Series featuring a keynote speaker and our panel of industry experts.
Gartner refers to Robotic Process Automation as a “gateway technology” because it provides companies with a way to start transforming their business operations more easily and for minimal cost. With the highest adoption rate of automation tools, demand for RPA tools is growing and it’s time to leverage this technology in your business to be more efficient and improve quality.
About SIM South Florida:
SIM South Florida strives to strengthen professional communications among members who direct the application of information technology in private and public organizations. For updated event information, membership and chapter news visit: https://chapter.simnet.org/southflorida
Diversity, collaboration, a sense of energy, great weather and low taxes are some of the factors fueling the growth of the technology scene in South Florida, according to a panel convened by SFBW and the Greater Fort Lauderdale Alliance.
Still, there are challenges, such as a need for more startup and venture funding. There’s also a misperception about the amount of tech activity in the region.
This is the second in a series of four discussions SFBW is conducting with the Alliance, which is Broward county’s public/private partnership for economic development. The first discussion was about corporate headquarters. Upcoming discussions will look at the region’s aviation/aerospace and life sciences industry clusters.
Must have Hotel / Hospitality Experience – Full Time/Perm (On-Site)
The Director of IT, Hospitality Systems will be responsible for the support and evolution of all package and custom Applications in the portfolio, including Property Management, Point of Sale, Dining Management, Reservations and Revenue Management Systems The Director will be responsible for working with the business leaders to define and prioritize enhancement and project requests for these Applications, and ensure that the work is built and delivered as agreed to, and to establish and manage Service Levels for all the supported applications. Business Analysts and System Analysts, while also leveraging shared Project Management, Quality Assurance and Development resources. They will also provide day to day guidance to key vendor partners.
Responsibilities: Strategic Alignment
Develop technology roadmap in alignment with business strategy and goals
Review, analyze, and assist with defining business applications and modification requirements to systems
Leads evaluation of third party and vendor-provided software
Prepares key technical inputs for steering committee level and strategic planning sessions and actively participates during these sessions
Provide perspective in the prioritization of projects based on potential revenue/value impact
Project Management and Oversight
Lead projects from concept through completion (creating scope, requirements, user scenarios, testing, implementation, and user acceptance)
Work with stakeholders to understand project scope, timeline and priority, and recommend solutions to meet organizational goals
Lead project management of all Hospitality projects, establishing proper technical and functionality specifications documentation and acting as liaison between development team and/or vendor(s) and stakeholders
Manage the scope of changes to projects and business requirements in order to meet project goals and deadlines without affecting other dependent projects
Assists project manager on business projects and ensure they deliver timely, expected and accurate results
Ensure projects and related tasks and resources meet required deadlines, scope, budget, quality, and other measures of success commitments for projects, maintenance, and enhancements and services availability
Leads a team that is responsible for simple or complex applications rollout to single or multi-properties
Ensure team develops documentation for users to install, operate and support
Provide end user training and advises on developing policy and procedures to meet business needs using existing application functionality
Manages the enhancement and support activities for all legacy systems
Manage team who will be responsible for post implementation support and troubleshooting
Analyze problems and escalate issues in a timely manner for quick resolution
Create new and extend existing technical and operational documentation
Partner with IT teams on supporting systems and network infrastructure
Lead resolution, diagnosis, and communication during Sev 1 and Sev 2 situations to ensure delivery and 24/7 uptime of hospitality solutions
Maintains strong vendor relationships to keep apprised of new products, versions and releases
Vendor and consultants management through detailed communication and holding them to strict deliverables that are on budget and of acceptable quality and standard
General Department & Team Management
Directs, manages, coaches and mentors team of Project Managers, Business Analysts, Developers, and Quality Analysts employees and contractors
Exercises the authority of a director concerning hiring, performance improvement plans/ reviews, promotions, salary recommendations and terminations
Prepares inputs to the budgeting for internal & external resources and expenses
B.S. or equivalent degree – Computer/Engineering or Hospitality related preferred
8+ years’ experience IT Application, Product or Portfolio Management required
5+ years developing, deploying or supporting Hospitality Systems
Strong understanding of web development, database technologies, CMS platforms, and programming best practices
5+ years’ experience successfully managing, leading and developing a team of technical professionals required
Evidence of professional achievement in Hospitality innovation, revenue growth, or cost reduction thru the use of technology
SherlockTalent loves to share a $500 referral bonus!
“U.S. Citizens and those authorized to work in the U.S. are encouraged to apply. We are unable to sponsor at this time.”
It’s the age of the customer and customers are in control, turning your life upside down. They no longer make buying decisions based solely on product selection, price or perceived value. Instead, your consumers’ moral values are changing their expectations of your brand. Today, your customers are assessing what your brand says, what it does and what it stands for. And, they will support companies whose brand purpose aligns with their beliefs; rejecting those that don’t, with one in five walking away forever.
How to develop an authentic, purpose-driven approach for your brand
How to align purpose-driven brand activation with your end-to-end customer experience
How to drive internal and external engagement through purpose to build lifelong customer relationships
Sheryl Pattek, CMO, Forrester
Sheryl serves as Forrester’s CMO executive partner, working with CMOs, senior-level marketing executives and their teams to advance their major initiatives, with a special focus on creating customer-obsessed strategies that drive business growth.