IT Support Specialist

 
Job Title:  IT Support Specialist
Location:  Onsite in Miramar, FL
Job Type: Contract, Aerospace
Salary:     Market Competitive hourly rate
Job#:       7298     

Job Summary: 

#1 priority:  Great, can-do attitude.  Winners only, whiners need not apply. 

This position will assist all aerospace personnel in the use of the computing and telecommunication resources through one-on-one local or remote support, development of processes and procedures, written instructions, and training.  This individual will apply their understanding of computer software and hardware to diagnose problems, determine appropriate course of action, provide complete follow-through to successful resolution, or escalate as appropriate.  The position will require the ability to manage multiple priorities, including help desk tickets, daily tasks, and projects, while working closely with other team members. The IT Support Specialist will provide technical expertise and problem resolution for business-critical issues, system enhancements, application upgrades and workstation maintenance required to facilitate business needs and requirements. This resource will also assist with user and workstation moves, migrations and new systems implementations associated with company projects.  This position requires excellent communication skills and the ability to work with diplomacy and positive attitude.

Essential Functions:
 

• Support a busy Microsoft based network 
• Respond to help desk tickets, telephone calls, email and personnel requests for technical support ensuring timely feedback and closure 
• Install computer hardware, software, and peripherals as required 
• Identify, research, and resolve technical problems for individuals and groups in an efficient manner, recognizing the proper course of action to take, communicating and escalating severe issues as appropriate 
• Provide escalated support for Level I and perform Level I work as required 
• Communicate highly technical information to both technical and non-technical personnel 
• Manage incoming and outgoing asset inventory of hardware, software, and peripherals 
• Prepare computer systems for deployment including interviewing clients to identify special considerations and other settings 
• Maintain password security, data integrity, and file system security 
• Perform knowledge transfers among team members by preparing and maintaining documentation for processes, procedures, written instructions, and solutions to problems 
• Collaborate with team members to identify and recommend process, system, hardware, and software improvements and/or upgrades 
• Maintain knowledge of developments in relevant technologies and their use in the industry, making recommendations when appropriate 
• Assist team members as needed 
• Available to work after hours and weekends as required, including on-call rotation 
• Transport equipment using personal vehicle between multiple facilities within assigned service area, as directed by supervisor 
• Other duties and projects as assigned by supervisor 

Supervisory Responsibilities:

May lead and direct the work of team members (project specific) 

Qualifications:
 

• Excellent communication and written skills are vital, should be as comfortable with people as with systems and technology 
• Able to work effectively at all levels of the organization with ability to convey a correct sense of urgency based on customer or business impact 
• High level of accountability and can instill a sense of credibility when speaking with customers 
• Advanced problem solver with the ability to sort through complex issues and conduct comparative analysis of multiple solutions 
• Excellent organizational and multi-tasking skills – prioritizes and performs a variety of concurrent tasks with efficiency and minimal direction 
• Ability to follow written and verbal instructions 
• Must be detail oriented 
• Must be a quick learner and adaptable to change in process or required activities 
• Extensive working knowledge of Microsoft operating systems and desktop software such as Microsoft Office suite 
• Knowledge of networking standards, protocols, security, troubleshooting, and performance tuning 

Education and Experience:
 

• Bachelor’s Degree in computer related field 
• MCSE certification or equivalent certifications 
• Minimum 5 years of experience with PC hardware and software support, including troubleshooting, repair, and deployment 
• Minimum 5 years of experience of direct client interaction and customer-service 

 
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