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We are seeking an experienced and dynamic IT Support Manager to join our team. As the IT Support Manager, you will lead a team of skilled IT professionals and be responsible for ensuring the smooth operation of our IT systems and delivering exceptional technical support to our employees and customers. If you are a hands-on leader with a strong technical background, excellent problem-solving skills, and a passion for delivering outstanding customer service, we want to hear from you!
- Manage and lead a team of IT support specialists, technicians, and analysts, providing guidance, mentorship, and performance evaluations.
- Serve as an escalation point for complex technical issues, investigating and resolving critical incidents or problems promptly and effectively.
- Oversee the IT support ticketing system, ensuring timely and efficient handling of incidents, service requests, and inquiries.
- Establish and maintain service level agreements (SLAs) with internal departments or external clients, monitoring performance and taking corrective actions when necessary.
- Identify training needs and provide ongoing training and development opportunities to the IT support team.
- Develop and enforce IT support policies, procedures, and standards, ensuring compliance with security and data protection regulations.
- Collaborate with vendors and third-party service providers to ensure the availability of necessary hardware, software, and infrastructure on dozens of asynchronously connected floating company locations around the world.
- Collaborate with the IT management team to plan and execute IT projects related to support services, ensuring successful implementation and delivery.
- Identify opportunities for process improvements, automation, and the adoption of new technologies to enhance IT support services.
- Ticketing Systems, i.e. Remedy-ServiceNow-Fresh Works
- Active Directory
- Office 365
- Citrix NetScaler
- Bachelor’s degree in information technology, computer science, or a related field (or equivalent experience).
- Proven experience in managing an IT support team.
- Strong technical knowledge across a range of IT systems and technologies.
- Excellent problem-solving and troubleshooting skills.
- Solid understanding of IT service management (ITSM) frameworks and best practices (e.g., ITIL).
- Familiarity with incident management and ticketing systems.
- Strong leadership and team management abilities.
- Effective communication and interpersonal skills.
- Ability to work well under pressure and handle multiple priorities.
- Knowledge of security and data protection principles.
- Project management skills and experience.
Join our team and be a part of an exciting organization that values innovation, collaboration, and professional growth.
Not right for you, but maybe someone you know? We love to share $1,000 bonuses for successful referrals!
Must be fully vaccinated
ITPalooza 2019 is in the record books and what a record it is! South Florida turned out in droves to support the largest independent tech event in the region. Despite being a week earlier than usual – on the heels of Thanksgiving, your support made the event a massive success.
Local and regional Tech Innovators
This year, ITPalooza attracted 136 Sponsors and Partners from around the region bringing a huge diversity of technology products and services.
World-class Content – More than 80 Pivotal Presentations, Panels, and Workshops.
Marine Toys for Tots Pledge drive
Since the inception of ITPalooza (12/12/12) we have collected toys for this worthy charity and 2019 is no exception. Attendees showed strong support with an impressive collection of toys – THANK YOU!
Strong support for The Marine Toys for Tots Pledge Drive
ITPalooza BFCM Discount.
Black Friday/Cyber Monday fever is everywhere and here at ITPalooza we couldn’t help but participate. We want to give you the opportunity to get your hands on an ITPalooza ticket at a reduced price and while they last!
Share The Fever.
We’ve created a special coded link for you to share with friends and colleagues either through a text, an email or on social media. Just copy and paste the coded link below and your friend and colleagues will have direct access to our best Black Friday/Cyber Monday offer ever!
What’s the Big Deal?
We’re offering our most ludicrous Black Friday/Cyber Monday savings ever. With this offer you’ll get an ITPalooza All-Day-Pass for the crazy price of just $49.00*, that’s a saving of $40 off the regular price.
Only $49 – Sign Me Up!
Only $49 – Sign Me Up!
*While stocks last. When they’re gone, they’re gone.
Get yours before they’re gone!
ITPalooza is excited to announce the immediate availability of a limited supply of Marine Toys for Tots Pledge Tickets. These tickets are just $59 + your pledge to bring new, unwrapped toys to the value of $30 for the Toy Wall.
The tickets are available today from the ITPalooza website or direct from our partner Eventbrite. And remember, your $59 ticket gives you full access to all ITPalooza activities except VIP and CIO-only Track.
The Toy Wall at ITPalooza has a long tradition of collecting thousands of dollars’ worth of toys for the Marine Toys for Tots project. Help us continue the terrific holiday time tradition by purchasing a Marine Toys For Tots Pledge Ticket before they’re gone!
Innovation is more than just about adding new features, it’s about transformational products and paradigm shifts. Learn in this panel what leading companies like Citrix, Royal Caribbean, and Ultimate Software are doing to stay at the forefront without being at the bleeding edge of innovation.
Moderator: Cecil Kidd – TechLauderdale (CEO)
About Cecil Kidd:
Cecil Kidd is the newly appointed CEO of TechLauderdale.Kidd has significant experience as a leader in the areas of higher and postsecondary education, government affairs, association management and consulting. Previously, he was Campus President of Keiser University’s College of Advanced Technol… Read More
About Charlie Ward:
Charlie has 20+ years of technology experience in a number of industries with a background in business analysis, software engineering and solution architecture. Since Joining Ultimate Software in 2015, he has led Technology Strategy & Architecture, Product Management, and Engineering functio… Read More
About Chris Fleck:
Chris Fleck is Vice President of Emerging Solutions at Citrix Systems. Chris started his career at IBM working across multiple engineering and product organizations leading to Business Unit Exec of the IBM Industrial Computer Group. As a pioneer of new technologies, Chris founded an IBM spin-off to … Read More
About Martha Poulter:
Martha Poulter is Senior Vice President and Chief Information Officer for Royal Caribbean Cruise Lines. In this role, she leads Royal Caribbean’s global IT team both onshore and shipboard across multiple brands including Royal Caribbean International, Celebrity Cruises, and Azamara Club Cruises. … Read More
Artificial Intelligence (AI), Machine Learning and Data Analytics is the cornerstone of Digital Transformation going on in enterprises today. Topics to be discussed include toolset selection, handling manpower requirements and ethical considerations such as privacy and governmental regulation.
Presenter: Joe Homnick – Homnick Systems (CEO)
About Joe Homnick:
Joe Homnick is a specialist in aligning Information Technology (IT) with Business goals. With over 30 years of experience as a CPA working in the IT area, he has a unique ability to bridge the gap between Business decision-makers and IT projects. He holds the designations of Microsoft Regional Direc… Read More
About John Fitts:
John Fitts is the founder and CEO of Fairfax Intel. Fairfax was born out of John’s frustration at gathering and assembling data from throughout the various organizations he worked for. No longer content to scramble to find the data to answer the questions of more senior executives before quarter… Read More
About Robert Prymus:
Robert has 26 years of experience in Data Analytics through his position as Senior Systems Analyst for the Miami-Dade Aviation Department. He has served his native County by serving in an intricate role; with the implementation of innovative technological advances that we all use today. His responsi… Read More
About Tim Williams:
Tim is a Principal and leader within EY’s Robotics & Intelligent Automation practice focused on Financial Services. Tim has over 20 years of experience in transforming processes and operations in financial services, leveraging Robotic Process Automation (RPA), process reengineering and other i… Read More