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IT Support Manager

Coral Gables, FL

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Job Title: IT Support Manager
Location: Coral Gables, Florida, hybrid onsite 2 days a week (every other weekend on duty 1 day in liu one weekday off)
Job Type: Perm Full-Time
Salary: $85K-$95K + Bonus
Job#:  7281

We are seeking an experienced and dynamic IT Support Manager to join our team. As the IT Support Manager, you will lead a team of skilled IT professionals and be responsible for ensuring the smooth operation of our IT systems and delivering exceptional technical support to our employees and customers. If you are a hands-on leader with a strong technical background, excellent problem-solving skills, and a passion for delivering outstanding customer service, we want to hear from you!


  • Manage and lead a team of IT support specialists, technicians, and analysts, providing guidance, mentorship, and performance evaluations.
  • Serve as an escalation point for complex technical issues, investigating and resolving critical incidents or problems promptly and effectively.
  • Oversee the IT support ticketing system, ensuring timely and efficient handling of incidents, service requests, and inquiries.
  • Establish and maintain service level agreements (SLAs) with internal departments or external clients, monitoring performance and taking corrective actions when necessary.
  • Identify training needs and provide ongoing training and development opportunities to the IT support team.
  • Develop and enforce IT support policies, procedures, and standards, ensuring compliance with security and data protection regulations.
  • Collaborate with vendors and third-party service providers to ensure the availability of necessary hardware, software, and infrastructure on dozens of asynchronously connected floating company locations around the world.
  • Collaborate with the IT management team to plan and execute IT projects related to support services, ensuring successful implementation and delivery.
  • Identify opportunities for process improvements, automation, and the adoption of new technologies to enhance IT support services.

Ticketing Systems, i.e. Remedy-ServiceNow-Fresh Works
Active Directory
Office 365
Citrix NetScaler


  • Bachelor's degree in information technology, computer science, or a related field (or equivalent experience).
  • Proven experience in managing an IT support team.
  • Strong technical knowledge across a range of IT systems and technologies.
  • Excellent problem-solving and troubleshooting skills.
  • Solid understanding of IT service management (ITSM) frameworks and best practices (e.g., ITIL).
  • Familiarity with incident management and ticketing systems.
  • Strong leadership and team management abilities.
  • Effective communication and interpersonal skills.
  • Ability to work well under pressure and handle multiple priorities.
  • Knowledge of security and data protection principles.
  • Project management skills and experience.

Join our team and be a part of an exciting organization that values innovation, collaboration, and professional growth.

Not right for you, but maybe someone you know?  We love to share $1,000 bonuses for successful referrals!

Must be fully vaccinated

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