We’re looking for a Quantum ERP Programmer Analyst with a robust background in the Quantum ERP system by Component Control. With at least a decade of direct, hands-on experience, this role is pivotal in delivering advanced technical support and ensuring our ERP system runs smoothly and efficiently.
Key Duties:
- Act as the go-to expert for all things related to the Quantum ERP system.
- Deliver top-tier support to users, swiftly handling inquiries and resolving intricate technical issues.
- Engage with diverse teams to integrate Quantum effectively across our business processes.
- Tackle complex technical challenges in Quantum ERP, offering solutions for both software and hardware issues.
- Liaise with software developers to address and rectify system bugs or shortcomings.
- Establish and nurture robust relationships with internal teams and Quantum users.
- Communicate seamlessly across technical skill levels, ensuring an excellent user support experience.
- Conduct and oversee user training on Quantum, creating useful documentation and guides.
- Propose system enhancements to the Quantum ERP, informed by user feedback and industry standards.
- Keep abreast of Quantum updates, assessing their impacts, and managing system upgrades.
- Develop and manage detailed support documentation for Quantum ERP, including troubleshooting guides and FAQs.
- Enhance the support team’s capabilities by sharing knowledge and expertise.
Professional Requirements:
- A Bachelor’s or Associate degree in Computer Science, IT, or a related field, coupled with three years of software development experience.
- A minimum of 10 years in software support with a focus on Quantum ERP by Component Control.
- Desirable certifications in Quantum ERP or related areas.
- Experience with Oracle and SQL databases is highly preferred.
- Proficiency in using Microsoft Office suite, especially Excel.
- Deep understanding of Quantum ERP’s architecture, modules, and integration.
- Skilled in SQL and database management.
- Knowledge of server environments, network architecture, and security protocols.
- Exceptional communication skills and a knack for problem-solving.
- Ability to work both autonomously and as part of a team.
Additional Skills:
- Capable of comprehending and writing technical documentation, reports, and procedural manuals.
- Proficient in basic math and statistical analysis.
- Competent in interpreting and executing instructions in various forms.
- Problem-solving skills in standardized situations.
Physical Demands:
- Occasional requirement for mobility tasks such as standing, walking, and lifting up to 15 pounds.
- Regular need to sit and perform desk-based computer tasks.
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