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Manager of Service Delivery

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Job Title: MSP Service Delivery Manager

Job Title:  MSP Service Delivery Manager
Location: Remote / Hybrid (U.S.-based preferred)
Employment Type: Full-Time
Salary: $90K
Reports To: Director of Operations / CTO
Job #: 7370

Position Overview

We are seeking an experienced MSP Service Delivery Manager to lead client-facing IT service operations within a Microsoft- and Cisco-centric managed services environment. This individual will own service performance, client satisfaction, SLA adherence, escalation management, and continuous improvement initiatives across infrastructure, cloud, networking, and security services.

This role requires both operational leadership and strong technical fluency in the Microsoft ecosystem and Cisco networking stack. The ideal candidate has prior MSP experience managing multiple client environments and understands the economics, tooling, and performance metrics of recurring IT services.

Core Responsibilities

1. Service Delivery & Operations Management

  • Own end-to-end service delivery for managed clients

  • Ensure SLA compliance, ticket resolution performance, and KPI attainment

  • Lead daily/weekly service review meetings

  • Manage escalations and major incident response

  • Oversee change management and problem management processes

  • Coordinate onboarding and offboarding of managed service clients

2. Microsoft Environment Oversight

  • Provide leadership oversight across Microsoft-based infrastructures, including:

    • Microsoft 365 (M365)

    • Azure IaaS / PaaS

    • Entra ID (Azure AD)

    • Intune / Endpoint Manager

    • Exchange Online

    • SharePoint / OneDrive

    • Microsoft Defender

    • Windows Server (2016/2019/2022)

  • Ensure proper tenant configuration, security baselines, and policy governance

  • Guide cloud migrations and hybrid deployments

  • Monitor backup, disaster recovery, and business continuity strategies

3. Cisco Network Oversight

  • Oversee client environments leveraging:

    • Cisco Meraki (MX, MS, MR)

    • Cisco Catalyst switching

    • Cisco ASA / Firepower

    • VPN and SD-WAN deployments

  • Validate network architecture standards

  • Ensure performance, segmentation, and security best practices

  • Lead remediation efforts for outages or performance degradation

4. Client Relationship Management

  • Serve as primary operational point of contact for assigned accounts

  • Conduct Quarterly Business Reviews (QBRs)

  • Translate technical findings into business-level reporting

  • Align service delivery with client business objectives

  • Identify upsell and cross-sell opportunities in collaboration with sales

5. Team Leadership

  • Manage service desk and infrastructure engineers

  • Conduct performance reviews and mentoring

  • Implement ITIL-aligned service processes

  • Promote accountability, documentation discipline, and root cause analysis

6. Metrics & Continuous Improvement

  • Track and report on:

    • SLA compliance

    • First response time

    • MTTR

    • Client satisfaction (CSAT)

    • Ticket backlog trends

  • Improve automation through RMM/PSA tools

  • Optimize cost-to-serve and service margin performance

Required Qualifications

  • 5+ years in MSP service delivery or technical operations leadership

  • 8+ years in IT infrastructure and networking environments

  • Strong knowledge of:

    • Microsoft 365 & Azure

    • Windows Server & Active Directory

    • Cisco networking (Meraki and Catalyst preferred)

  • Experience managing multi-client IT portfolios

  • Familiarity with RMM and PSA platforms (e.g., ConnectWise, Autotask, Kaseya)

  • Understanding of cybersecurity best practices within Microsoft and Cisco environments

  • Strong documentation and process orientation

  • Excellent client-facing communication skills

Preferred Certifications

  • Microsoft Certifications (e.g., AZ-104, MS-102, SC-300)

  • Cisco Certifications (CCNA, CCNP)

  • ITIL Foundation or higher

  • CompTIA Security+

Key Competencies

  • Operational accountability

  • Technical depth with managerial perspective

  • Escalation management

  • Structured problem-solving

  • Financial awareness in recurring revenue models

  • Ability to manage competing priorities across multiple clients

Performance Indicators

Success in this role will be measured by:

  • 95%+ SLA compliance

  • Reduced ticket backlog trends

  • High client retention and CSAT scores

  • Improved service gross margin

  • Reduced repeat incidents through root cause elimination

SQL DBA & User Support Remote Part Time Contract

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Job Title: SQL Server DBA & User Support Specialist  
Engagement Type: Part-Time Contract (0–20 hours/week estimated)
Location: Remote, English speaker
Reports To: CIO
Job #:  6769

Position Overview

We are seeking a hands-on SQL Server DBA & User Support Specialist to provide part-time remote support for a Microsoft-based data environment.

This role blends database administration, documentation, and end-user support. The ideal candidate is technically strong in Microsoft SQL Server, methodical in documenting systems architecture, and comfortable interacting directly with business users.

This is an execution-focused role — not strategy or enterprise architecture. You will support and maintain an existing SQL Server environment while improving documentation, user access governance, and operational clarity.

Core Responsibilities

1. SQL Server Administration

  • Administer Microsoft SQL Server databases (on-prem or cloud-hosted)

  • Manage database schemas, objects, and permissions

  • Create, modify, and optimize tables, views, stored procedures, and indexes

  • Monitor database performance and troubleshoot issues

  • Perform user provisioning and deprovisioning

  • Maintain backup/restore processes and data integrity

2. Database Documentation & Schema Mapping

  • Document database structure, schema relationships, and dependencies

  • Create visual database architecture diagrams using:

    • Microsoft Visio (preferred), or

    • Lucidchart, Draw.io, ER/Studio, or similar tools

  • Identify and map:

    • Tables and key relationships

    • Data flows

    • Security roles and access controls

  • Produce clear documentation for CIO-level review and future maintainability

3. User Access & Security Administration

  • Add, modify, and remove database users

  • Manage roles and permissions in SQL Server

  • Audit user access periodically

  • Maintain least-privilege principles

  • Coordinate with IT leadership on governance standards

4. End-User Support

  • Provide SQL-related user support

  • Assist internal users with:

    • Query troubleshooting

    • Reporting data validation

    • Access issues

  • Translate technical issues into business-friendly explanations

  • Escalate structural concerns to the Fractional CIO when appropriate

5. Reporting & Communication

  • Provide regular status updates to the Fractional CIO

  • Maintain documentation repository

  • Recommend improvements to structure, performance, or governance

  • Flag risk areas (data redundancy, access exposure, schema inconsistency)

Required Technical Skills

  • Strong experience with Microsoft SQL Server

  • Proficiency in:

    • T-SQL

    • Stored procedures

    • Index optimization

    • Schema design

  • Experience with:

    • SQL Server Management Studio (SSMS)

    • SQL Server security roles & permissions

  • Ability to document systems visually (Visio or equivalent)

  • Experience supporting business users directly

Preferred Qualifications

  • Experience with:

    • Azure SQL / Microsoft Azure ecosystem

    • SQL Server Reporting Services (SSRS)

    • Power BI data sources

    • Microsoft Active Directory integration

  • Prior experience reporting to a CIO or IT leadership

  • Experience in a small-to-mid-sized business environment

  • Exposure to data governance or compliance frameworks

Soft Skills

  • Organized and documentation-oriented

  • Clear communicator (written and verbal)

  • Independent, self-directed work style

  • Able to balance technical work with user-facing support

  • Professional, responsive, and accountable

Engagement Details

  • Part-time (estimated 10–20 hours per week)

  • Flexible scheduling

  • Remote work

  • Contract engagement

  • Hourly compensation commensurate with experience

Ideal Profile

This role is well-suited for:

  • An experienced SQL DBA seeking flexible consulting work

  • A mid-to-senior database professional who enjoys hands-on execution

  • A technical professional comfortable wearing both DBA and support hats

VP of Marketing – AI Growth Marketer

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Job Title:  VP of Marketing – AI Growth Marketer
Location: Aventura, Florida (Hybrid – 2–3 days onsite)
Salary: Full-Time | $140K–$170K Base + Performance Bonus (Total Comp Potential ~$220K)
Reports to:  CEO
Job #:  7368
Overview

A rapidly scaling healthcare technology company in South Florida is seeking a VP of Marketing to lead both B2B revenue generation and national consumer brand strategy.

This organization manufactures a regulated, advanced medical therapy device sold directly to healthcare providers. In parallel, it operates a consumer-facing brand that drives patient awareness and demand — creating downstream pull-through for provider adoption.

The marketing leader will architect and execute both engines simultaneously.

This is a high-impact, player-coach role reporting directly to the CEO.

The Role

You will own the full marketing function across two strategic pillars:

  1. B2B Pipeline & Revenue Marketing

  2. Consumer Brand Awareness & Demand Creation

The company operates with an AI-enabled workflow culture. Senior leaders are expected to leverage AI daily to increase output, reduce dependency on headcount, and accelerate execution velocity.

Core Responsibilities

1. B2B Revenue Engine (Provider Acquisition)

Drive predictable pipeline growth and support deal acceleration.

  • Lead inbound demand generation (website, paid media oversight, landing pages, content)

  • Develop segmented outreach campaigns by specialty, geography, and buyer profile

  • Create deal-stage-specific nurture sequences aligned with sales cycle phases

  • Build competitive positioning materials and sales enablement assets

  • Architect trade show systems (pre-event outreach, rapid follow-up workflows, post-event nurture)

  • Launch competitive displacement campaigns targeting practices using alternative devices

  • Maintain structured marketing-to-pipeline reporting dashboards

  • Partner closely with sales leadership on conversion optimization

2. Consumer Brand Growth (Category Awareness)

Build national recognition in a non-invasive regenerative therapy category that influences provider demand.

  • Develop content strategy across social, video, SEO, and patient education

  • Ensure consistent brand positioning across digital channels

  • Align geographic marketing spend with active sales markets

  • Manage paid media agencies and optimize directory presence

  • Increase awareness metrics that support B2B pull-through

3. Referral & Expansion Strategy

  • Systematize referral marketing from current providers

  • Leverage success stories as sales enablement assets

  • Develop expansion campaigns targeting existing accounts

What Success Looks Like

First 90 Days

  • Full channel audit completed

  • Sales enablement materials refreshed and adopted

  • Marketing-to-pipeline reporting cadence implemented

  • Event follow-up system running within 24 hours post-show

6 Months

  • Increase in marketing-sourced qualified opportunities

  • Reduced cost per lead

  • Noticeable content velocity improvement via AI workflows

  • Strong sales-marketing alignment

12 Months

  • Measurable marketing contribution to closed revenue

  • Predictable pipeline generation system

  • Operational leverage beyond team size

AI Fluency (Required)

This company operates with AI embedded in daily workflows.

You must:

  • Use AI tools daily for content creation, research, campaign building, and data analysis

  • Rapidly prototype landing pages, dashboards, and messaging frameworks

  • Understand when AI outputs require compliance editing (regulated healthcare content)

  • Think in terms of automation and augmentation before headcount expansion

During interviews, candidates may be asked to demonstrate AI-enabled marketing work based on publicly available company information.

Required Qualifications

  • 5+ years in B2B marketing supporting a sales-driven organization

  • Experience marketing high-ticket products/services ($25K+ sales cycles)

  • Demonstrated ownership of pipeline metrics and funnel optimization

  • CRM and marketing automation experience (HubSpot preferred)

  • Hands-on execution capability (not purely strategic oversight)

  • Strong analytical orientation (pipeline data, CAC, CPL, conversion rates)

  • Comfortable in founder-led, high-accountability environments

  • Based in South Florida; able to work onsite 2–3 days per week

Preferred Experience

  • Healthcare, medical device, or health-tech marketing

  • Familiarity with FDA-regulated marketing compliance

  • Experience marketing to healthcare practices (men’s health, aesthetics, urology, PT, chiropractic, etc.)

  • Trade show demand generation experience

  • Competitive conversion campaigns

  • Paid media agency management

  • HubSpot power-user level

Compensation

  • Base Salary: $140K–$170K

  • Performance Bonus

  • Total Compensation Potential: ~$220K

  • Benefits included

    Not for you? SherlockTalent offers a $1000 referral bonus for successful placements into this role. Include your name in the “Referral Source” field on the application.  

Senior Network & Systems Engineer

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Job Title: Senior Network & Systems Engineer
Location: Miami, FL (On-site with multi-site support)
Salary: $175,000 + benefits
Reports To: VP of IT
Job Number: 7367
 

Position Overview

The Senior Network & Systems Engineer is responsible for the architecture, performance, security, and lifecycle management of the organization’s enterprise network and Microsoft infrastructure environment.

This role serves as the technical authority for Cisco Meraki networking, Windows Server systems, virtualization platforms, and identity services. In addition to operational oversight, this position leads infrastructure modernization initiatives, security hardening efforts, and strategic technology planning.

While a third-party provider supports cybersecurity monitoring and compliance activities, this role provides internal technical leadership for secure architecture design, segmentation strategy, and risk mitigation.

This is a senior-level engineering role requiring strong design capabilities, operational discipline, and cross-functional leadership.

Core Responsibilities

Network Architecture & Engineering

  • Own the design and lifecycle management of Cisco Meraki environments (MX security appliances, MS switching, MR wireless).
  • Architect and maintain scalable LAN/WAN topologies including VLAN segmentation, routing strategy, SD-WAN policy design, QoS optimization, and resilient VPN architectures.
  • Design secure remote access strategies (AutoVPN, client VPN, MFA integration).
  • Lead WAN strategy including ISP redundancy, bandwidth planning, failover validation, and performance optimization.
  • Establish wireless architecture standards including RF planning, enterprise authentication (802.1X), and secure guest network segmentation.
  • Maintain and optimize monitoring systems (SNMP, syslog, telemetry, baselining).

Systems Engineering & Microsoft Environment

  • Architect and maintain Microsoft Server environments including:
    • Active Directory (multi-site replication, GPO strategy)
    • DNS/DHCP architecture
    • Certificate services
  • Lead Microsoft 365 architecture and hybrid identity integration (Entra ID).
  • Ensure network readiness and QoS optimization for Teams, VoIP, and collaboration services.
  • Oversee VMware infrastructure including host lifecycle management, storage integration, and HA strategy.
  • Develop PowerShell automation for administration, reporting, and configuration validation.
  • Lead infrastructure lifecycle planning and upgrade roadmaps.

IT Security & Risk Management

While monitoring may be outsourced, this role provides internal engineering ownership of secure infrastructure design.

  • Design and maintain network segmentation strategy aligned with least-privilege principles.
  • Oversee firewall rule governance and change control.
  • Tune IDS/IPS configurations in coordination with third-party security teams.
  • Implement and maintain secure remote access controls (MFA, certificate-based auth, NAC concepts).
  • Lead vulnerability remediation efforts across network and server infrastructure.
  • Support incident response investigations from an infrastructure standpoint.
  • Maintain logging, retention, and audit evidence practices.
  • Participate in compliance and audit preparation (e.g., NIST-aligned controls, SOC-related reviews if applicable).
  • Perform periodic security posture reviews and recommend architecture improvements.

Operational Leadership

  • Own network and systems change management processes.
  • Lead major incident response for infrastructure-related outages.
  • Mentor junior IT staff and provide technical guidance.
  • Maintain detailed infrastructure documentation including diagrams, standards, and runbooks.
  • Coordinate vendors including ISPs, hardware providers, and security partners.
  • Participate in executive-level reporting on infrastructure health and risk posture.

Required Qualifications

  • 7–10+ years of progressive network and systems engineering experience.
  • Advanced hands-on experience with Cisco Meraki (MX/MS/MR) in enterprise production environments.
  • Deep understanding of:
    • TCP/IP, routing protocols, VLAN design
    • SD-WAN architecture
    • VPN technologies
    • Wireless enterprise design
  • Strong Microsoft infrastructure experience:
    • Active Directory architecture
    • Hybrid identity (Entra ID)
    • Microsoft 365 integration
  • VMware infrastructure engineering experience.
  • Strong PowerShell scripting and automation skills.
  • Experience leading vulnerability remediation and infrastructure hardening initiatives.
  • Proven ability to architect and document enterprise-grade solutions.
  • Strong written and verbal communication skills.

Preferred Qualifications

  • Meraki ECMS certification or equivalent.
  • Microsoft certifications (Azure Administrator, Identity-related certifications).
  • Experience with 802.1X, RADIUS (NPS), NAC solutions.
  • Experience with Azure networking (VNets, VPN Gateway, ExpressRoute concepts).
  • Experience supporting regulatory or compliance-driven environments.

What Success Looks Like (First 6–12 Months)

  • Documented, optimized, and standardized network architecture.
  • Reduced infrastructure-related security risk exposure.
  • Improved WAN resilience and wireless reliability.
  • Mature change management and documentation processes.
  • Clear multi-year infrastructure modernization roadmap.
  • Improved collaboration performance metrics (Teams, VoIP).
  • Strong partnership with third-party cybersecurity provider.

Not for you? SherlockTalent offers a $1000 referral bonus for successful placements into this role. Include your name in the “Referral Source” field on the application.  

 

 

 

Mid-level Network & Systems Admin

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Job Title: Mid-Level Network & Systems Infrastructure Administrator
Location: Onsite – Miami, FL,
Salary: $78,000 + great benefits, National Non-Profit Values Driven Organization 
Reports To: CIO
Job Number: 7366

We’re seeking a hands-on Mid-Level Network & Systems Administrator to support a hybrid Cisco/Microsoft infrastructure across headquarters and distributed locations.

This is an execution-focused role within a 16-person IT team. You will maintain and troubleshoot network, server, and endpoint systems — ensuring uptime, security, and operational stability. You will not be acting as an enterprise architect, but you will be expected to take ownership of issues and see them through to resolution.

Core Responsibilities

Cisco / Meraki Network Operations

  • Administer Cisco Meraki (MX/MS/MR) environments

  • Configure and manage VLAN segmentation (POS, corporate, guest)

  • Create and modify firewall rules and ACLs

  • Support site-to-site VPN connectivity

  • Perform switch swaps and new location network setups

  • Troubleshoot DHCP/DNS, routing, and network connectivity

  • Utilize Cisco CLI for diagnostics and validation

  • Monitor network performance and respond to alerts

Deep Cisco architecture design is not required, but solid operational competency is expected.

Active Directory & Hybrid Identity

  • Manage on-prem Active Directory

  • Create and troubleshoot Group Policies

  • Support Azure AD / Entra ID synchronization

  • Administer identity and access controls

  • Troubleshoot hybrid identity issues

Endpoint & Device Management

  • Administer Microsoft Intune policies

  • Deploy and manage endpoint configurations

  • Support Autopilot provisioning (if applicable)

  • Enforce compliance and security policies

  • Troubleshoot remote policy enforcement issues

Server & Infrastructure Operations

  • Administer Windows Server (2019+)

  • Maintain DNS and DHCP services

  • Support NAS and backup environments

  • Perform server patch management

  • Maintain system uptime and operational resilience

IIS & Application Infrastructure Support

  • Support Microsoft IIS-hosted applications

  • Configure and troubleshoot IIS application pools and bindings

  • Diagnose connectivity and performance issues related to IIS

  • Coordinate with application and database teams when required

This is not a developer role, but the ability to troubleshoot IIS-related infrastructure issues is required.

SQL Server Performance & Indexing Support

  • Understand SQL Server indexing fundamentals

  • Assist with identifying performance bottlenecks

  • Support basic indexing adjustments under guidance

  • Coordinate with database administrators when deeper optimization is required

This is not a DBA role, but familiarity with SQL performance impact and indexing concepts is expected.

POS & Distributed Location Support

  • Support POS-related VLAN segmentation and policies

  • Ensure proper network access controls for retail/store environments

  • Troubleshoot connectivity and local infrastructure issues

Monitoring & Ticket Ownership

  • Respond to infrastructure monitoring alerts

  • Participate in round-robin ticketing environment

  • Maintain high responsiveness and ownership

  • Collaborate with security, systems, and service desk teams

Required Qualifications

  • 4–8 years of infrastructure experience

  • Hands-on Cisco Meraki administration

  • VLAN and firewall rule configuration experience

  • Active Directory and Group Policy management

  • Azure AD hybrid experience

  • Intune administration experience

  • Windows Server administration

  • IIS support experience

  • Working knowledge of SQL indexing fundamentals

  • Strong troubleshooting skills

Preferred Qualifications

  • Experience supporting multi-site retail environments

  • POS network segmentation experience

  • VMware virtualization exposure

  • Veeam or enterprise backup systems

  • PowerShell scripting

What This Role Is

  • Mid-level infrastructure execution within a team

  • Network and systems operations focused

  • Hybrid Microsoft + Cisco environment

  • Mission-driven nonprofit setting

What This Role Is Not

  • Not a senior architect role

  • Not a DevOps engineering role

  • Not a dedicated DBA role

  • Not a remote position

Compensation & Culture

  • $75K–$90K salary range

  • Strong benefits package

  • Stable nonprofit organization

  • 16-person IT team with defined roles

  • Purpose-driven mission supporting workforce development

    Not for you? SherlockTalent offers a $1000 referral bonus for successful placements into this role. Include your name in the “Referral Source” field on the application.