Due to IT issues at British Airways, flights in to and out of Heathrow and Gatwick Airports were seriously delayed. These delays echoed around the world as flights were back-logged and even cancelled. According to BA’s CEO Alex Cruz, the problem was caused by a power surge / power-supply and no cyber attack is thought to have been carried out. It’s pretty clear there will be in-depth investigations both by BA and likely a government inquiry as to why the national carrier was brought to a standstill.
During the worst of the outage, stranded customers were encouraged to seek updates on BA’s Twitter account.
The outage affected many systems including bookings, re-bookings, call-center, check-in, website and more. In short all of BA’s customer facing technologies seem to have been affected.