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Top Job Pick – Cisco Contact Center Engineer – II (UCCX)

Top Job Pick – Cisco Contact Center Engineer – II (UCCX)

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Our client is a maker and marketer of natural health products and supplements seeks a strong candidate for a Telecommunications Engineer II. They are a vertically integrated direct response marketing company engaged in marketing and sales of premium natural health care products and supplements through all forms of media and are located near Ft. Lauderdale International Airport.

The Cisco Contact Center Engineer – II (UCCX) is responsible for technology engineering, support and administration of all internal voice technology; including but not limited to: telecommunications software, hardware, firmware, and wiring for business users as well as local and remote call center agents; engages in trouble-shooting telecommunications issues on both TDM and VoIP communications systems; critically evaluates and interprets technology issues; uses computer and telephony knowledge to asses and/or resolve end-user, desktop, server, platform, and voice network issues; serves as liaison to vendors and internal staff to provide support an expertise on all aspects of business communication system.