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IT Support Manager

Job Title: IT Support Manager
Location: Coral Gables, Florida, hybrid onsite 2 days a week (every other weekend on duty 1 day in liu one weekday off)
Job Type: Perm Full-Time
Salary: $85K-$95K + Bonus
Job#:  7281

We are seeking an experienced and dynamic IT Support Manager to join our team. As the IT Support Manager, you will lead a team of skilled IT professionals and be responsible for ensuring the smooth operation of our IT systems and delivering exceptional technical support to our employees and customers. If you are a hands-on leader with a strong technical background, excellent problem-solving skills, and a passion for delivering outstanding customer service, we want to hear from you!

Responsibilities:

  • Manage and lead a team of IT support specialists, technicians, and analysts, providing guidance, mentorship, and performance evaluations.
  • Serve as an escalation point for complex technical issues, investigating and resolving critical incidents or problems promptly and effectively.
  • Oversee the IT support ticketing system, ensuring timely and efficient handling of incidents, service requests, and inquiries.
  • Establish and maintain service level agreements (SLAs) with internal departments or external clients, monitoring performance and taking corrective actions when necessary.
  • Identify training needs and provide ongoing training and development opportunities to the IT support team.
  • Develop and enforce IT support policies, procedures, and standards, ensuring compliance with security and data protection regulations.
  • Collaborate with vendors and third-party service providers to ensure the availability of necessary hardware, software, and infrastructure on dozens of asynchronously connected floating company locations around the world.
  • Collaborate with the IT management team to plan and execute IT projects related to support services, ensuring successful implementation and delivery.
  • Identify opportunities for process improvements, automation, and the adoption of new technologies to enhance IT support services.

SKILL SETS:
Ticketing Systems, i.e. Remedy-ServiceNow-Fresh Works
Active Directory
Office 365
Citrix NetScaler

Qualifications:

  • Bachelor's degree in information technology, computer science, or a related field (or equivalent experience).
  • Proven experience in managing an IT support team.
  • Strong technical knowledge across a range of IT systems and technologies.
  • Excellent problem-solving and troubleshooting skills.
  • Solid understanding of IT service management (ITSM) frameworks and best practices (e.g., ITIL).
  • Familiarity with incident management and ticketing systems.
  • Strong leadership and team management abilities.
  • Effective communication and interpersonal skills.
  • Ability to work well under pressure and handle multiple priorities.
  • Knowledge of security and data protection principles.
  • Project management skills and experience.

Join our team and be a part of an exciting organization that values innovation, collaboration, and professional growth.

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Must be fully vaccinated

Azure API Developer

Job Title:  Azure API Developer 
Location:  100% remote – Based in Fort Lauderdale, FL 
Job Type: Contract long-term
Salary:     $150K to $200K+ depending on experience
Job#:        7258

This position follows a remote work model. This position will specifically focus on Azure API development and Web APIs, including  security development.

The Senior Azure API Engineer is primarily responsible for gathering information to create/modify/maintain functional requirements for business software solutions and serve as a liaison between the business communities and the technology team. Identify business rules and improvement opportunities. Ability to build software solutions optimized for operations using best practices in engineering.

Azure/Application/API Development

  • Interact with database administrators, developers, business analysts, system administrators and end users to interpret business requirements.
  • Develops software code changes to address documented deficiencies in the operations of the product(s).
  • Unit Test code changes, and adhere to established coding standards.
  • Works cooperatively with business analysts and quality assurance personnel as needed to ensure proper and sufficient testing before deployment of any code changes designed to address reported trouble(s).
  • Evaluate and make recommendations on new and existing end-user tools and products.
  • Assures the creation and maintenance of program documentation.
  • Application development using ASP.Net MVC v3 or above, and JQuery framework for JavaScript.
  • Performs other duties as assigned.
  • Responsibilities subject to change to accommodate policy and procedure changes.

 

Requirements

  • Expertise in Azure Cloud Architectures 
  • A Bachelor of Science or Master of Science degree in Computer Science or a related discipline required.
  • Over 8 years of directly related experience required.
  • Developing cutting edge software using Microsoft .NET (ASP.NET MVC), C#, and Angular.
  • Database queries, stored procedures, and Entity Framework.
  • Working knowledge of systems integration design patterns and best practices.
  • Good understanding of Object-oriented models.
  • The desire to continue to broaden and deepen technical, business skills.
  • Ability to work both independently and within a team environment.
  • Ability to lead a team and exercise project leadership is desirable. Agile development experience preferred.
  • Web services (SOAP / XML / REST / JSON, etc.) and WCF
  • Web development mark-up and scripting languages such as HTML, JQUERY, XML, XSLT, and JavaScript.

Team Leadership

  • Fosters and maintains good working relationships, and cooperates actively with staff and third parties regarding assigned development and support tasks.
  • Works cooperatively with staff personnel to analyze, recommend actions and implement actions regarding operational incidents, program malfunctions, or requests for development when an incident occurs with the applications or application creation process, and implements programming changes to address such incidents when necessary.
  • Stays abreast of technical changes in the areas of development competence through formal and informal professional development, and recommends change where necessary to ensure technologies and application programs are effective, secure, and up-to-date.
  • Promotes a professional, positive and supportive work environment.
  • Provides regular reports to the information systems senior manager.
  • Interacts professionally and cooperatively with members, customers, and staff to answer questions about programs and services, and solves problems that do not require the attention of program-specific staff.

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C# Developer / Mid Level / REMOTE

Job Title: C# Developer / Mid Level
Location:REMOTE
Job Type: Perm Full-Time
Salary: $125K-$135K
Job#:  7083

Position Summary:

The candidate will have a minimum of 5 years hands-on-professional experience as a software developer working with Microsoft Visual Studio, SQL server and a minimum of 5 years of development and design experience. Bachelor’s Degree in a technical discipline preferred. The ideal candidate will be involved in the entire life-cycle development of projects from planning and analysis through implementation and support. This individual should have a high level of technical expertise, communication skills, as well as the ability to work on teams.

Primary Responsibilities & Duties:

Experience:  

  • C#          ( 3+ years )
  • ASP.Net (1+ years )
  • ADO.NET (1+ years )
  • HTML     ( 1+ year )
  • .Net Framework 3.x+ ( 3+ years )
  • .Net Core (1+ years )
  • VS 2008/2010/2017  ( 3-5 years )
  • T-SQL ( 2+ years )
  • Linq to SQL/Entities  ( 1+ years )
  • WCF ( 1+ years )
  • Web Services ( SOAP/REST ) ( 3 years )
  • Source Control (preferable TFS or VSTS)
  • Web Development  ( 2+ years )
  • Desktop Development ( 1+ years )
  • SOLID Design Principles ( 2+ years )
  • OOP Design Patterns ( 2+ years )
  • Agile Development ( 2+ years )
  • Service-Oriented Architecture ( 2+ years )  

Technical & Administrative Knowledge:

  • Strong Experience in Web Services SOAP and REST Protocols.
  • Developing applications for internal use by the company
  • Performing application analytical activities, coding, debugging and testing according to software development life-cycle processes
  • Knowledge of object-oriented principles, design patterns and enterprise systems.
  • Writing documentation including requirements, design, test, user documents and help systems based on joint application design sessions with users and business owners
  • Tracking application change requests, enhancements, and bug fixes, and participating in the change control and versioning process.
  • Must be a self-starter and self-motivated with the ability to work both independently and in a team environment
  • Providing support for the afore mentioned responsibilities 
  • Participating and contributing to IT related projects when necessary
  • Contribute in the design, development and implementation of system integrations according to SOA standards
  • Web development and design experience.  
  • Gather requirements from the business segments as required
  • Work with external technical and business teams on projects as needed.

Benefits Offered:

  • Paid Time Off
  • Health Insurance
  • Dental Insurance
  • Healthcare spending or reimbursement accounts – HSAs & FSAs
  • Match 401K
  • A variety of ancillary benefits
  • Product & services discounts

We love to share a $500 referral bonus!

"U.S. Citizens and those authorized to work in the U.S. are encouraged to apply. We are unable to sponsor at this time."

 

 

BI Analyst

Job Title: Business Intelligence Analyst
Location: Coral Gables, FL
3 Month Contract to Hire
Compensation
: $40-60 per hour

SherlockTalent is seeking a BI Analyst who will be responsible for Data Warehouse and non-Data Warehouse BI Systems Development with Diver Platform knowledge. Must be able to asses and cultivate strategic goals for BI development in conjunction with end-users, managers, clients and stakeholders. Huge plus if you have Healthcare, Cerner, and Tableau experience. Strong project management skills and experience in all stages of development life cycle required.

Responsibilities

  • Main responsibility is to strategically design and implement BI applications, including integration with databases and data warehouses. This includes gathering requirements, selecting, blueprinting, designing, testing, and rolling out BI solutions to end users.
  • Verify test data to ensure data reliability and integrity within and between applications are carried out to BI/DW applications
  • Create reports and report templates
  • Design, code, extract, manipulate, and load into a data model/data warehouse
  • Troubleshoot BI tool problems and tune for performance
  • Analyze and validate data and document all new or modified BI systems
  • Validate data accuracy and build reconciliation processes as needed
  • Design and deliver end-user training and training materials

Requirements

  • Bachelor’s degree
  • Minimum 3 years of experience
  • Must have knowledge of relational Database Management and Data Warehouse Architecture
  • Experience in BI Tools such as Diver Platform and Tableau
  • Experience in Clinical and Healthcare IT preferred
  • Cerner database software experience a huge plus

SherlockTalent loves to share a $500 referral bonus!

"U.S. Citizens and those authorized to work in the U.S. are encouraged to apply. We are unable to sponsor at this time."

 

Software Developer (Junior and Mid)

Job Title: Software Developer (Junior and Mid)

Location: Miami, FL

Job Type: Permanent

Description:

We are seeking for skilled Junior and Mid Software Developers to join an exciting team of experts in Miami.

Requirements:

  • Bacherlor’s Degree in related field or equivalent experience
  • Ability and willingness to learn new and innovative technologies
  • 1-5 years’ experience developing Java and Python
  • C# and VB.net development experience is desirable

 

SherlockTalent loves to share a $500 referral bonus!

 

"U.S. Citizens and those authorized to work in the U.S. are encouraged to apply. We are unable to sponsor at this time."