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Technical Support Specialist

Palm Beach County, Florida
Job ID: 2916

To be considered immediately, Click here to chat with Sherley

Role and Responsibilities:

  • Evaluates system potential by testing compatibility of new programs with existing programs.
  • Evaluates expansions or enhancements by studying work load and capacity of computer system.
  • Achieves computer system objectives by gathering pertinent data; identifying and evaluating options; recommending a course of action.
  • Improves existing programs by reviewing objectives and specifications; evaluating proposed changes; recommending changes; making modifications.
  • Places software into production by loading software into computer; entering necessary commands.
  • Troubleshoot issues with computers, printers, etc.
  • Places hardware into production by establishing connections; entering necessary commands.
  • Maximizes use of hardware and software by training users; interpreting instructions; answering questions.
  • Maintains system capability by testing computer components.
  • Prepares reference for users by writing operating instructions.
  • Maintains historical records by documenting hardware and software changes and revisions.

Requirements:

  • 2-5 years of experience in a technical support role
  • Experience with Apple/Mac operating systems
  • Experience with FileMaker is a MAJOR plus
  • Willingness to do what it takes to help the team of this rapidly growing company

To be considered immediately, Click here to chat with Sherley