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Technical Support Specialist
Palm Beach County, Florida
Job ID: 2916
Role and Responsibilities:
- Evaluates system potential by testing compatibility of new programs with existing programs.
- Evaluates expansions or enhancements by studying work load and capacity of computer system.
- Achieves computer system objectives by gathering pertinent data; identifying and evaluating options; recommending a course of action.
- Improves existing programs by reviewing objectives and specifications; evaluating proposed changes; recommending changes; making modifications.
- Places software into production by loading software into computer; entering necessary commands.
- Troubleshoot issues with computers, printers, etc.
- Places hardware into production by establishing connections; entering necessary commands.
- Maximizes use of hardware and software by training users; interpreting instructions; answering questions.
- Maintains system capability by testing computer components.
- Prepares reference for users by writing operating instructions.
- Maintains historical records by documenting hardware and software changes and revisions.
- 2-5 years of experience in a technical support role
- Experience with Apple/Mac operating systems
- Experience with FileMaker is a MAJOR plus
- Willingness to do what it takes to help the team of this rapidly growing company