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Network and Voice Engineer

Miami, Florida
Job ID: 2724

Our client based in South Miami is looking for a Network and Voice Engineer to join their team and ensure the proper operation of their computer and voice network.

Responsibilities

  • Analyze and resolve end user hardware and software computer problems in time and manner
  • Secure the stable operation of the in-house computer and voice network
  • Network design and capacity planning.
  • Develop, implement and maintain policies, procedures and associated training plans for network resource administration, appropriate use, and disaster recovery.
  • Establish service level agreements with end users.
  • Oversee installation, configuration, maintenance, and troubleshooting of end user workstation hardware, software, and peripheral devices.
  • Secure network products and services
  • Technical knowledge of network infrastructure devices; routers, switches, and firewalls.
  • Proficient voice application support experience with Cisco Call Manager, Cisco Unity and Cisco IPCC.
  • Manage contact center scripts and work with business in providing ideas how to leverage IPCC features.
  • Manage all network hardware and equipment, including routers, switches, hubs, and UPSs.
  • Administer all equipment, hardware and software upgrades.
  • Server and security audits.
  • Test network performance and provide network performance statistics and reports.
  • Recommend, schedule, and perform network improvements, upgrades, and repairs.
  • QOS with direct relation to DSCP/COS values.
  • Network protocols, and standards, including EIGRP, OSPF, and BGP required.
  • CCNP required

Education

Bachelor Degree in Computer Science, Computer Engineering or similar Bachelor Degree.

CCNA, CCVP preferred.

 

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