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IT Specialist

Miami, Florida
Job ID: 2794

We are looking for an IT Technician that will support users providing technical expertise with troubleshooting, repair and deployment of software and hardware. Apply here to join a Miami team leader in shipping. 

Responsibilities and Requirements

  • Minimum 5 years of experience with PC hardware and software support, including troubleshooting, repair, and deployment
  • Minimum 5 years of experience of direct client interaction and customer-service
  • Previous experience managing incoming and outgoing asset inventory of hardware, software, and peripherals
  • Assist all personnel in the use of the computing and telecommunication resources
  • Provide technical expertise and problem resolution for business critical issues, system enhancements, application upgrades and workstation maintenance
  • Assist with company user issues
  • Previous experience with migrations and new systems implementations
  • Support a robust Microsoft based network
  • Respond to help desk tickets, telephone calls, email and personnel requests for technical support ensuring timely feedback and closure
  • Identify, research, and resolve technical problems for individuals and groups in an efficient manner, recognizing the proper course of action to take, communicating and escalating severe issues as appropriate
  • Provide escalated and hands-on support for Level I 
  • Prepare computer systems for deployment
  • Install computer hardware, software, and peripherals
  • Maintain password security, data integrity, and file system security
  • Preparing and maintaining documentation for processes, procedures, written instructions, and solutions to problems
  • Collaborate with team members to identify and recommend process, system, hardware, and software improvements and/or upgrades
  • Ability to travel outside of Florida and the country
  • Available to work after hours and weekends as required
  • Transport equipment using personal vehicle between multiple facilities within assigned service area, as directed by supervisor
  • On-call rotation

Qualifications

  • Bachelor’s Degree in computer related field
  • MCSE certification or equivalent certifications
  • Extensive working knowledge of Microsoft operating systems and desktop software such as Microsoft Office suite
  • Knowledge of networking standards, protocols, security, troubleshooting, and performance tuning
  • Professional appearance and behavior
  • Excellent communication and written skills
  • Team player and quick learner
  • Able to work effectively at all levels of the organization with ability to convey a correct sense of urgency based on customer or business impact
  • Must be able to lift at least 35 lbs.