VP of IT Infrastructure & Services

Job Title: Vice President of Information Technology Infrastructure and Services
Location: 100% onsite Phoenix, AZ area
Job Type: Full-time Permanent Role
Salary: $185K
Job ID:  7320

The Vice President of IT Infrastructure and Services plays a crucial role in shaping the technological landscape of the organization. This position involves setting strategic direction and establishing technology standards in collaboration with the IT management team. Key responsibilities include:

• Operational Stability: Ensuring the stable operation of IT assets and services through effective planning and direction.

• Project Management: Overseeing technology projects related to networking, security, computing, and telecommunications across the enterprise.

• System Implementation: Leading the planning and implementation of enterprise IT systems to enhance business operations, focusing on cost-effectiveness, service quality, and business development.

• Technology Oversight: Managing all aspects of the organization’s information technology systems, which encompasses design, architecture, configuration, implementation, support, and optimization of networking hardware, software, telecommunications, and related technologies.

• Strategic Leadership: Collaborating with the IT management team to align technology initiatives with business goals and drive innovation.

This role is essential for maintaining the integrity and efficiency of IT services, ensuring that technology supports the organization’s overall objectives effectively.
 

The Vice President of IT Infrastructure and Services will oversee a diverse team of Infrastructure and Services professionals, consultants, and vendors. This leadership role involves several key responsibilities:

• Team Leadership: Directing and managing a skilled team to ensure that project goals, performance objectives, and deliverables are consistently met.

• Customer Support: Providing exceptional customer service and problem resolution in collaboration with the Business Systems team.

• Operational Management: Overseeing the daily operations of the Infrastructure and Services teams, ensuring that all tasks are completed thoroughly and efficiently to meet business needs.

• Resource Management: Effectively managing resources, including personnel and vendor relationships, to optimize performance and project outcomes.

• Mentorship and Development: Mentoring team members to enhance their skills and capabilities, fostering a culture of continuous improvement.

• Objective Alignment: Ensuring the team consistently meets its objectives and aligns with the broader organizational goals.

This role requires a deep proficiency in all technical aspects relevant to the team's responsibilities, enabling effective management and support of the organization’s IT infrastructure.

The Vice President of IT Infrastructure and Services will collaborate closely with the IT management team and decision-makers across various departments to achieve several key objectives:

• Strategic Collaboration: Partnering with stakeholders to identify, recommend, develop, implement, and support cost-effective technology solutions that align with organizational goals.

• Flexibility and Adaptability: Demonstrating the ability to remain flexible and responsive to the changing needs of the organization while navigating complex technology landscapes.

• Cross-Functional Cooperation: Effectively collaborating with technology teams and global business units to ensure cohesive and integrated IT solutions.

• Communication Skills: Utilizing excellent communication abilities to articulate ideas clearly and foster understanding among diverse teams.

• Diplomatic Engagement: Working with diplomacy and maintaining a positive attitude to build strong relationships and facilitate collaboration across departments.

This role is essential for driving technology initiatives that enhance operational efficiency and support the organization’s overall mission.

Responsibilities

The Vice President of IT Infrastructure and Services will be responsible for the following:

• Staff Management: Supervise recruitment, development, retention, and organization of IT staff in line with corporate budgetary objectives and personnel policies.

• Industry Awareness: Stay current with IT trends and issues, advising executives and management on competitive and financial impacts of emerging technologies.

• Compliance Oversight: Ensure IT operations comply with relevant laws, regulations, and industry standards.

• Service Delivery: Monitor IT systems and team performance to ensure continuous delivery of superior services to end users.

• Stakeholder Consultation: Coordinate consultations with stakeholders to define business and systems requirements for new technology implementations.

• Disaster Recovery Planning: Collaborate with IT management to develop and execute an enterprise-wide disaster recovery and business continuity plan.

• Business Case Development: Create justifications and cost/benefit analyses for IT spending and initiatives.

• Budget Management: Work with IT management to develop, track, and control annual operating and capital budgets for information technology.

• Resource Optimization: Identify opportunities for effective and cost-efficient investments in IT systems, staffing, sourcing, and in-house development.

• Goal Setting: Collaborate with IT management to establish departmental goals, objectives, and operating procedures.

• Strategic Planning: Participate in strategic and operational planning to achieve business goals, fostering innovation and prioritizing IT initiatives.

• Project Management: Develop, manage, and execute business and project plans, ensuring alignment with departmental strategies and budgets.

• Vendor Management: Acquire resources for departmental projects and manage vendor/supplier relationships, including technical and budgetary oversight.

• Problem Solving: Analyze business problems, provide recommendations, and lead project management for technology implementations and business process enhancements.

• Technical Support: Identify, research, and resolve technical issues efficiently, escalating severe problems as necessary.

• Communication: Communicate complex technical information effectively to both technical and non-technical personnel.

• Relationship Building: Develop and maintain strong relationships with customers, stakeholders, peers, partners, teammates, direct reports, and vendors.

• Customer Support Excellence: Foster a culture of high-quality customer support through effective procedures and processes.

• Escalated Support: Provide advanced support for direct reports and team members as needed.

• Technology Standards: Collaborate with team members to recommend, plan, develop, and implement technology standards.

• Procurement Coordination: Manage the acquisition process for technology-related products and services.

• Change Management: Lead the effective management of innovative change initiatives.

• Security Procedures: Ensure procedures are in place to protect technology, including maintaining password security, data integrity, and file system security.

• Team Assistance: Support team members as needed.

• Availability: Be available to work after hours and on weekends as required.

• Additional Duties: Undertake other duties and projects as assigned by the supervisor.

This comprehensive list of responsibilities underscores the strategic, operational, and managerial aspects of the role, ensuring that the organization’s IT infrastructure supports its business objectives effectively.
 

Supervisory Responsibilities

The Vice President of IT Infrastructure and Services will have the following supervisory responsibilities:

• Team Leadership: Lead and direct the work of IT staff, ensuring alignment with organizational goals and objectives.

• Coaching and Mentoring: Coach, mentor, and develop employees to reach their full potential by providing developmental opportunities and support for personal and career growth.

• Performance Evaluations: Conduct both informal and formal performance evaluations to assess and enhance team performance.

• Recognition of Achievements: Celebrate successes and acknowledge individual contributions to foster a positive and motivating work environment.

• Role Modeling: Act as a role model by practicing a participative management style, promoting collaboration and teamwork within the department.

• Technical Guidance: Serve as a business expert and functional mentor, providing technical and analytical guidance to team members, peers, and other stakeholders.

These responsibilities ensure that the Vice President not only drives results but also cultivates a supportive and engaging workplace culture, enabling team members to thrive.
 

Requirements

The successful candidate for the Vice President of IT Infrastructure and Services will possess the following qualifications:

• Professionalism: Exhibit a professional appearance and behavior, including punctuality, a positive attitude, and reliability.

• High Energy and Adaptability: Maintain a high energy level, effectively performing multiple roles across various complex projects while managing staff and meeting deliverables.

• Detail-Oriented and Self-Motivated: Be detail-oriented and self-motivated, with strong judgment, excellent decision-making skills, and outstanding analytical, organizational, and time management abilities.

• Technical Leadership: Demonstrate experience in team building, process improvement, and conflict resolution, showcasing technical leadership.

• People and Vendor Management: Effectively manage personnel and vendor/supplier relationships to achieve organizational objectives.

• Leadership Development: Encourage others to develop as leaders while serving as a role model and mentor.

• Interpersonal and Communication Skills: Possess strong interpersonal and communication skills, with the ability to present effectively to various audiences, including senior management, and a comfort level working with both people and technology.

• Diplomacy and Negotiation Skills: Exhibit skills in diplomacy and negotiation, fostering productive relationships.

• Accountability and Credibility: Demonstrate a high level of accountability, instilling credibility when interacting with customers.

• Cross-Departmental Collaboration: Have a proven track record of working collaboratively across departments, conveying an appropriate sense of urgency based on customer or business impact.

• Business Unit Understanding: Understand the role of the business unit and its integration within the broader organization.

• Technical Expertise: Extensive knowledge of networking, security, and telephony systems, including the development, configuration, support, and optimization of related technologies.

• Networking Standards and Protocols: Comprehensive knowledge of networking standards, protocols, security measures, troubleshooting, and performance tuning.

• Hardware and Software Proficiency: Extensive knowledge of various hardware and software platforms, along with working knowledge of databases, scripting, queries, and web technology.

• Microsoft Ecosystem Familiarity: In-depth knowledge of Microsoft operating systems and proficiency with desktop software, particularly the Microsoft Office suite.

These qualifications will ensure that the candidate can effectively lead IT infrastructure and services, aligning technology initiatives with business goals.

Education and Experience

The ideal candidate for the Vice President of IT Infrastructure and Services will have the following educational background and experience:

• Education:

  • Bachelor’s Degree in a computer-related field.
  • Preferred: Master’s Degree in a computer-related field.

• Certifications:

  • MCSE certification or equivalent certifications.
  • Preferred: ITIL or equivalent certifications.

• Experience:

  • Minimum of 15 years of experience in a technology-related field.
  • Minimum of 10 years of experience managing IT professionals.
  • Minimum of 10 years of experience managing technology and technology projects.

These qualifications ensure the candidate possesses the necessary technical knowledge and leadership experience to excel in this strategic role.

Travel Requirements

 **Travel**: The position may require domestic and international travel as needed to support IT initiatives and collaborate with global teams.

Language Requirements

 **Language Proficiency**: The candidate must be able to read, write, speak, and understand English effectively to communicate with stakeholders and team members. 

These requirements ensure effective collaboration and support across various locations.

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