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Systems Engineer

Boca Raton, Florida
Job ID: 3460

Systems Engineer 
Boca Raton, FL (On-Site) 
Full Time/Perm 
$60K – 70K Salary

Leading communications software provider with over 1,200 employees worldwide, is seeking a Systems Engineer to be responsible for operational tasks intake from other Technology and Business groups, assisting the team’s project workload, and systems maintenance activities. 
The Systems Engineer will also be responsible for IMI’s systems and leading troubleshooting, fixing problems and escalating issues to the appropriate teams.

Duties and Responsibilities:

  • Assist with research, architecture and systems implementation and monitoring for new technologies
  • Assist with planning and executing hardware and software refresh and maintenance where necessary
  • Assist with designing and building solutions to improve IMI’s operational awareness
  • Create, update and organize technical documentation & knowledge base
  • Be available for support of highly available systems on a rotational basis
  • Act as technical escalation points for NOC, HelpDesk, and Systems Team
  • Monitor ticket queues for change control, incidents, and requests
  • Progress work daily via ticketing system queues
  • Architect and develop tools & processes to ensure accurate active monitoring and correlation of historical performance and alert data of all devices, services, and processes
  • Define and evangelize standards and best practices for monitoring and performance testing of IMI’s products
  • Able to travel for IT Infrastructure installation and maintenance as required
  • Assist with License management

Experience and Skills:

  • 2 to 5+ years of experience in Linux
  • Knowledge of containers including Docker and Kubernetes
  • Knowledge of Continuous Integration and Continuous Deployments pipelines
  • Ability to implement DevOps and Site Reliability Engineering (SRE) practices
  • Able to provide simple and elegant solutions to problems ranging from data collection, aggregation, and display, to improving performance of highly scalable products
  • Good knowledge of TCP/IP stack, HTTP, POP, IMAP, SMTP protocols, applications such as apache/nginx web servers and proxies and troubleshooting tools such as Wireshark
  • Good knowledge of the Linux kernel
  • Experience with monitoring tools Icinga / Nagios and Sensu is an asset and the ability to architect and develop monitoring and reporting solutions with tools such as Shell scripting, Python, Perl, PHP, MySQL, Java, Nagios, SNMP
  • Experience in configuration management such as Ansible (preferred), Puppet or Chef
  • Experience with system and storage virtualization (KVM, VMWare, Ceph)
  • Knowledge of RPM package management process, source/version control
  • Experience with Change Control Management (ITIL Based)
  • Experience with Cloud based technologies (AWS) is a plus
  • Experience in an Enterprise Java environment is a plus
  • Experience with Atlassian tools such as JIRA, Confluence, and BitBucket a plus 
  • BS Computer Science or related field is a plus 

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