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IT Desktop Specialist

Miami Lakes, Florida
Job ID: 3242

Title: IT Desktop Specialist

Location: Miami, FL

Type: Perm

Salary: BOE

We are currently searching for an IT Desktop Specialist to join a cutting-edge organization located In Miami.

Job Responsibilities:

  • Manage large scale VOIP call routing phone system.
  • Implement best practices and change management.
  • Hands-on support for a 24×7 multi-site Contact Center Environment utilizing a combination of Linux and Microsoft servers and applications.
  • Manage enterprise backups and disaster recovery for all network and systems.
  • Implement monitoring and escalation software and third-party tools.
  • Work with telecom vendors and service providers.
  • Build and manage VMWare virtual server environment.
  • Manage MYSQL and MSSQL database administration.
  • Help troubleshoot code and database issues in PHP and .Net programming languages.
  • Create shell and batch file scripts to automate processes.
  • Create written documentation of learn processes.

Required Experience:

  • Bachelor’s degree.
  • Desktop Support of 1000+ users.
  • Microsoft Active Directory and Microsoft Exchange Email.
  • Open source VOIP products, preferably Asterisk, FreePBX and vicidial.
  • Multi-site and multi-data center networks, security and servers.
  • Cisco, HP, and Juniper switching technologies.
  • Sophos and Juniper Security technologies utilizing VOIP, SIP, BGP, VLAN, and MPLS protocols. • Microsoft Windows and Linux Centos servers.
  • VMWare virtualization technology.
  • EMC SAN Storage.
  • Apache web server farms and load balancers.
  • Unix Shell, PHP and DOS batch file scripting.
  • Linux kernel tuning and kickstart packages.
  • Participate in a 24x7x365 on-call rotation.
  • Create technical documentation, network diagraming and presentations.
  • Honest and responsible technology professional.
  • Excellent communication and writing skills in English.
  • Have reliable transportation for travel between offices and data centers.
  • Innovative outside-the-box thinker.


  • Medical, dental
  • Short/long term disability, life insurance
  • Paid time off
  • Educational assistance
  • Excellent 401K plan.

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"U.S. Citizens and those authorized to work in the U.S. are encouraged to apply. We are unable to sponsor at this time."