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Computer Technician Level 2-3 Support

Larkspur, California
Job ID: 3189

Computer Technician Level 2-3 Support

1 Month Contract-To-Hire 

Larkspur, CA

Summary:

Assist all personnel in the use of the computing and telecommunication resources through one-on-one local or remote support, development of processes and procedures, written instructions, and training. 
Understanding of computer software and hardware to diagnose problems, determine appropriate course of action, provide complete follow-through to successful resolution or escalate as appropriate. 
Requires the ability to manage multiple priorities, including help desk tickets, daily tasks and projects, while working closely with other team members.
Assist with user and workstation moves, migrations and new systems implementations associated with company projects.  This position requires excellent communication skills and the ability to work with diplomacy and positive attitude. 

Responsibilities:

  • Support a robust Microsoft based network
  • Respond to help desk tickets, telephone calls, email and personnel requests for technical support ensuring timely feedback and closure
  • Identify, research, and resolve technical problems for individuals and groups in an efficient manner, recognizing the proper course of action to take, communicating and escalating severe issues as appropriate
  • Provide escalated support for all IT department members and perform tactical problem resolution as required
  • Provide technical training for IT department members as required
  • Communicate highly technical information to both technical and non-technical personnel
  • Manage incoming and outgoing asset inventory of hardware, software, and peripherals
  • Prepare computer systems for deployment including interviewing clients to identify special considerations and other settings
  • Install computer hardware, software, and peripherals as required
  • Maintain password security, data integrity, and file system security
  • Successfully manage and execute business and project plans, deliverables, policies, processes and procedures
  • Collaborate with team members to identify and recommend process, system, hardware, and software improvements and/or upgrades
  • Maintain knowledge of developments in relevant technologies and their use in the industry, making recommendations when appropriate
  • Provide project specific technical support to and management of vendors/suppliers/teammates
  • Position provides support for facilities in California as needed and may be required to travel outside the State of California and the USA
  • Available to work after hours and weekends as required, including on-call rotation
  • Transport equipment using personal vehicle between multiple facilities within assigned service area, as directed by supervisor
  • Other duties and projects as assigned by supervisor
  • May lead and direct the work of team members (project specific and help desk)

Requirements:

  • Excellent communication and written skills are vital, should be as comfortable with people as with systems and technology
  • High level of accountability and can instill a sense of credibility when speaking with customers
  • Advanced problem solver with the ability to sort through complex issues and conduct comparative analysis of multiple solutions
  • Experience and ability to effectively manage vendors/suppliers
  • Extensive working knowledge of networking, security, and telephony systems, including developing, configuring, supporting, and optimizing networking hardware, software, telecommunications, and related technologies
  • Proficient working knowledge of networking standards, switching technology, protocols, security, troubleshooting

Education and Experience:

  • Bachelor’s Degree in computer related field or equivalent years’ experience
  • Minimum 3 years of experience of end user support and customer-service