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IT Support Specialist

Boca Raton, Florida
Job ID: 3161

Job Title: IT Support Specialist

Location: West Palm Beach 

Job Type: Regular Full-Time 

We are currently seeking an IT Support Specialist with MCSE Cert. This is an excellent opportunity for a dedicated technical IT professional with a passion for delivering world class customer service in a great team-atmosphere! If you are a successful team player, have strong troubleshooting skills, and have a passion for customer service, then we want you. 


  • End user Support with various issues pertaining to Windows 7 and 10
  • Strong working knowledge of PC related hardware, software, operating systems, Windows servers, etc.
  • MS Office 2016/365 support (Word, Excel, PowerPoint, Outlook, Access, Project and Visio )
  • Remote Desktop assistance
  • VPN support/troubleshooting
  • Troubleshooting and repair of HP desktops/laptops
  • Mitigation and removal of viruses/malware
  • Provide additional assistance to the department as various projects arise
  • New Hire system setups with employee on-boarding meetings
  • Effects proper turnover of equipment by ensuring receipt of departing employee’s computer and disabling employee accounts
  • Conduct regular inventories of IT equipment
  • Assist with computer lease returns/computer swaps/new deployments
  • Develops and maintains up to date system images (servers and desktop) to ensure rapid deployment
  • Share best practices for agency process and workflow based on your successes and learning


  • Bachelor's Degree
  • Must be MCSE Certified
  • 3-6 years related experience and/or training
  • Extensive knowledge and experience with Microsoft operating systems including Windows XP, Windows 7, Microsoft Office
  • Working knowledge of TCP/IP networking and related technologies
  • Working knowledge of LAN and WAN connectivity
  • Printer, wireless, Audio/video troubleshooting skills
  • Good customer service and communication (oral/written) skills

SherlockTalent loves to share a $500 referral bonus! 

"U.S. Citizens and those authorized to work in the U.S. are encouraged to apply. We are unable to sponsor at this time."