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IT Support Manager

Boca Raton, Florida
Job ID: 3160

IT Support Manager 

Boca Raton 

This is a full-time position offering a 60K base salary plus benefits and up to 25% commission structure (100K per year projected earnings).   

We are currently seeking an IT Support Manager to join our quickly growing team. This is an excellent opportunity for a dedicated technical IT professional with a passion for delivering world class customer service in a great team-atmosphere! 

The IT Support Manager will provide technical leadership and evaluate the activities of the department to ensure client requests are resolved in accordance to established Service Level Agreements (SLA's). The IT Support Manager will set goals, perform evaluations, and provide professional growth to the company, establishing a strong technical presence to effectively accomplish our client’s strategic goals. 

As an IT Support Manager, you will work with staff and clients implementing Microsoft Technology. You must have a proven record of leadership, outstanding communication, strong technical skills, and customer service. 

Job Responsibilities:

  • Maintain existing accounts
  • Be available for emergencies
  • Enjoy being the “tech’s tech” and lead/mentor Interns and Jr. Technicians
  • Time-clock management and efficiency reporting
  • Manage web developers, SEO experts, Ethical Hacking Teams, etc.
  • Maintain customer goodwill and community support efforts

Job Requirements:

  • 8 – 10 years of leadership and management experience
  • Proven skills in leadership development and team building
  • Superior technical aptitude
  • Proven ability to manage complex tasks
  • Strong analytical skills
  • Demonstrated problem solving ability
  • Excellent written and verbal communication skills with the ability to present complex technical information in a clear and concise manner to a variety of audiences

Desired Skills and Certifications: 

  • Be qualified to do high-level IT security work including forensics and ethical hacking.
  • CompTIA A+, MCP, MCSA, MCSE

 

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"U.S. Citizens and those authorized to work in the U.S. are encouraged to apply. We are unable to sponsor at this time.