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Technical Support Analyst

Miami, Florida
Job ID: 3089

Job Title: Technical Support Analyst

Location: Miami

Type: Perm

Responsibilities

  • The Technical Support Anaylst focus is to deliver post sales support and solutions to internal and external customer base
  • Provides support to end users on software issues.
  • Identifies, researches, documents and resolves technical problems.
  • Responds to telephone calls, email and personnel requests for technical support.  
  • Performs installations and testing of new software and software upgrades.   
  • Documents, tracks, monitors and escalates the problems to ensure a timely resolution. 
  • Communication:  Responsible for well defined documentation and tracking of issues. 
  • Communicate with peers, department heads and external customers.
  • Quality Assurance: Responsible for installing and testing of new software and changes for existing software in a non-production environment prior to implementation
  • Backup to Help Desk Support
  • Documentation
  • Providing after hour support during nights and weekends as necessary

Skills and Experience

  • Associate Degree in IT or related field and/or commensurate experience.
  • 1-3 years experience working in a high availability production environment with mission critical processes
  • Strong knowledge of  MS Transaction SQL concept, practices and procedures
  • Knowledgeable with Microsoft products
  • General Networking troubleshooting skills, familiarity with web applications configuration
  • General understanding of Server Administration
  • Experience with installing and configuring Software in Win OS environments
  • Relies on instructions and pre-established guidelines to perform the functions of the job.
  • Should possess strong ability to work in a team environment.
  • Should be a self-starter requiring little supervision.
  • Should be able to multi-task on a variety of projects.
  • Ability to develop strong working relationships with any functional group at all levels.
  • Strong communication and interpersonal skills.
  • Excellent organizational, time management and multi-tasking skills.
  • Strong troubleshooting skills.

 

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