305-651-6500

Jobs    Everything

Select a Metro Area
Apply for Job - Technical Support Engineer #3025
First Name*
Last Name*
Email Address*
Phone Number*
Resume URL
Upload Resume

Or email your resume to [email protected]

Apply for this Job below or Call Us at 1-888-743-7782

Technical Support Engineer

New York, New York
Job ID: 3025

To be considered immediately, Click here to chat with Sherley

Role: Technical Support Engineer

Location: New York City

Seeking an experienced Technical Support Engineer to become part of a team supporting customers in deployment , production and post-sales

Job Description:

  • Provide Tier 1-3 Support Service in a customer-facing role
  • Collaborate across departments
  • Work on both operational and infrastructure supporting both customers and internal teams.
  • Strong troubleshooting and diagnostic skills.
  • Basic system and network maintenance.
  • Work independently capable of troubleshooting resolving complex technical issues, including escalations to R&D.
  • Document and create internal write-ups and guides for customers.

Requirements:

  • BS in computer science/ engineering field or equivalent.
  • 5+ years’ experience in a Customer Support role.
  • Experience supporting both onsite teams and remote deployed staff.
  • Experience in Linux administration: installing, networking, bootstrapping and security.
  • Proficient in application management for one or more of the following operating systems: Linux (a must), Windows, iOS or Android.
  • Experienced in customer Deployments and Implementation post-sales.
  • Excellent Client interaction / interfacing skills
  • Relevant Knowledge / proficiency in
    • Scripting experience in Bash, Python, Perl, etc.
    • Knowledge of monitoring tools and logging infrastructure; such as, Logstash, Elasticsearch, Kibana, Graphite, etc
    • Networking theory, protocols and technologies
    • Background in SaaS solutions

Additional Skills:

  • Knowledge of Linux web technologies such as HTML, CSS, REST API
    • Java proficiency
    • NoSQL Databases experience like Cassandra

To be considered immediately, Click here to chat with Sherley

SherlockTalent loves to share a $500 referral bonus!

"U.S. Citizens and those authorized to work in the U.S. are encouraged to apply. We are unable to sponsor at this time."