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Help Desk

Miami, Florida
Job ID: 2981

To be considered immediately, Click here to chat with Sherley

Job Title: Help Desk

Location: Miami, FL

Job Type: Part-Time contract

Description:

SherlockTalent is looking for an ambitious, reliable, quick-learning professional Help Desk professional for a part-time contract position. Ideal candidate will provide exceptional customer service and technical expertise onsite for our client’s customers.

 

Responsibilities:

  • Troubleshoot the following:  Windows networking (mapping network drives, shared folders & printers, etc.); LAN/WAN connectivity, etc.; firewalls and routers (port forwarding, etc.); VPN technologies; Windows Domains & Active Directory; desktop operating systems, user profiles, and integration w/ Windows domains; Outlook (hosted exchange, migrations and management).
  • Support devices such as servers, PCs, laptops, tablets, firewalls, network shares, email, and their network and internet connectivity, etc. 
  • Log, track, and follow-up on customer data, including:  contact information, problem statement and resolution in ticketing system
  • Provides exceptional customer service and technical expertise on inbound calls and or emails from customers.

 

Requirements:

  • 2 to 4 years of IT experience as Help Desk, Computer/Network Support, etc.
  • Kaseya, Lab Tech, Level Platforms, etc.  (RMM) and Autotask, Connect wise, etc. (PSA) experience preferred
  • Strong decision making and problem-solving abilities
  • Excellent service skills for exceptional Customer Service Experience
  • Outstanding interpersonal communication skills
  • Good organizational skills and the ability to handle multiple tasks
  • Adaptive to varying customer knowledge and skill levels
  • Ability to analyze, diagnosis and resolve reported problems on hardware, software, OS, applications and device compatibility.

 

Additional Requirements:

 

At least one of the following certifications is required:

•     CompTIA A+

•     CompTIA Net+

•     CompTIA Security+

•     MCDST (Microsoft Certified Desktop Support Technician)

•     MCSA (Microsoft Certified Systems Administrator) or MCSE (Microsoft Certified Systems Engineer)

To be considered immediately, Click here to chat with Sherley

SherlockTalent loves to share a $500 referral bonus!

 

"U.S. Citizens and those authorized to work in the U.S. are encouraged to apply. We are unable to sponsor at this time."