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People who find ways to combine their knowledge and experience with AI-enabled tools will always have work waiting for them.

Our relationship with work is in the early stages of changing forever as our capabilities are drastically enhanced by the technologies associated with AI. I’ve been working in this space for decades, but the general public got a massive dose of what I’m talking about with OpenAI’s release of ChatGPT. Suddenly, machines can interact conversationally, responding to written prompts with stunning levels of sophistication.

“By automating these non-hazardous calls,” he wrote, “the company reserved agents to deal with complex issues, such as a passenger stuck on a snowy highway at night.”

The concerns about AI replacing jobs are valid (if not completely founded). Many companies are taking a short-term approach to implementation centered around cost-cutting and immediate profit. This kind of activity is bad for jobs—not just in the roles it eliminates, but also in terms of the quality of the jobs that it doesn’t render obsolete.

In his contact center automation predictions for 2023, Gadi Shamia notes that past solutions designed to get agents to answer more calls faster are missing the mark and that the focus should be on freeing agents from repetitive tasks. He points to an automobile association that uses automation to handle standard roadside emergency requests.

Read the complete Fast Company article BY ROBB WILSON: https://www.fastcompany.com/90932970/5-surprising-jobs-that-wont-get-eliminated-by-ai

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