305-651-6500

Jobs    Everything

Select a Metro Area

Apply to this job

Must have Hotel / Hospitality Experience – Full Time/Perm (On-Site)

The Director of IT, Hospitality Systems will be responsible for the support and evolution of all package and custom Applications in the portfolio, including Property Management, Point of Sale, Dining Management, Reservations and Revenue Management Systems The Director will be responsible for working with the business leaders to define and prioritize enhancement and project requests for these Applications, and ensure that the work is built and delivered as agreed to, and to establish and manage Service Levels for all the supported applications. Business Analysts and System Analysts, while also leveraging shared Project Management, Quality Assurance and Development resources. They will also provide day to day guidance to key vendor partners. 

Responsibilities:
Strategic Alignment

  • Develop technology roadmap in alignment with business strategy and goals
  • Review, analyze, and assist with defining business applications and modification requirements to systems
  • Leads evaluation of third party and vendor-provided software
  • Prepares key technical inputs for steering committee level and strategic planning sessions and actively participates during these sessions
  • Provide perspective in the prioritization of projects based on potential revenue/value impact

Project Management and Oversight

  • Lead projects from concept through completion (creating scope, requirements, user scenarios, testing, implementation, and user acceptance)
  • Work with stakeholders to understand project scope, timeline and priority, and recommend solutions to meet organizational goals
  • Lead project management of all Hospitality projects, establishing proper technical and functionality specifications documentation and acting as liaison between development team and/or vendor(s) and stakeholders
  • Manage the scope of changes to projects and business requirements in order to meet project goals and deadlines without affecting other dependent projects
  • Assists project manager on business projects and ensure they deliver timely, expected and accurate results
  • Ensure projects and related tasks and resources meet required deadlines, scope, budget, quality, and other measures of success commitments for projects, maintenance, and enhancements and services availability
  • Leads a team that is responsible for simple or complex applications rollout to single or multi-properties
  • Ensure team develops documentation for users to install, operate and support
  • Provide end user training and advises on developing policy and procedures to meet business needs using existing application functionality

Support

  • Manages the enhancement and support activities for all legacy systems
  • Manage team who will be responsible for post implementation support and troubleshooting
  • Analyze problems and escalate issues in a timely manner for quick resolution
  • Create new and extend existing technical and operational documentation
  • Partner with IT teams on supporting systems and network infrastructure
  • Lead resolution, diagnosis, and communication during Sev 1 and Sev 2 situations to ensure delivery and 24/7 uptime of hospitality solutions
  • Vendor Management
  • Maintains strong vendor relationships to keep apprised of new products, versions and releases
  • Vendor and consultants management through detailed communication and holding them to strict deliverables that are on budget and of acceptable quality and standard

General Department & Team Management

  • Directs, manages, coaches and mentors team of Project Managers, Business Analysts, Developers, and Quality Analysts employees and contractors
  • Exercises the authority of a director concerning hiring, performance improvement plans/ reviews, promotions, salary recommendations and terminations
  • Prepares inputs to the budgeting for internal & external resources and expenses

Qualifications:

  • B.S. or equivalent degree – Computer/Engineering or Hospitality related preferred
  • 8+ years’ experience IT Application, Product or Portfolio Management required
  • 5+ years developing, deploying or supporting Hospitality Systems
  • Strong understanding of web development, database technologies, CMS platforms, and programming best practices
  • 5+ years’ experience successfully managing, leading and developing a team of technical professionals required
  • Evidence of professional achievement in Hospitality innovation, revenue growth, or cost reduction thru the use of technology

SherlockTalent loves to share a $500 referral bonus!

“U.S. Citizens and those authorized to work in the U.S. are encouraged to apply. We are unable to sponsor at this time.”

***No 3rd party vendors Please***