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We are searching for someone who will join a global customer support team who is dedicated to a high customer satisfaction experience through a group of experts handling of worldwide customer inquiries.

Responsibilities 

  • Response to customer inquiries across communication channel (emails and phone).
  • Ensure escalated inquiries have been resolved and that the customer is satisfied with the outcome.
  • Meet pre-defined SLA’s ensuring the customer’s request has been fully resolved to their satisfaction
  • Analyses and investigate the details of the customer’s inquiry and does the necessary research to respond accurately and completely while maintaining the company’s Processes and Policy.
  • Redirect customer inquiries to the appropriate department, member staff or manager if unable to resolve and keeps customer informed of the progress.
  • Identifies the root cause of customer issues and takes actions to prevent future contacts.
  • Handles complicated customer issues with patience and perseverance.

Experience / Skills

  • Over 5 years’ experience as a Customer Support Specialist in an IT service company.
  • SQL Programming language for querying, manipulating and managing databases
  • Strong critical thinking and troubleshooting skills. Capable of approaching problems logically and rationally to ensure an effective resolution is met.
  • Writes and communicates clearing and effectively when responding to a customer request with a keen focus on customer satisfaction.
  • Adapts and learns new technology quickly and easily, including new applications and tools.
  • Curious and passionate about learning new skills and subjects.
  • Displays a service/support-oriented attitude to ultimate customers.
  • Customer satisfaction oriented.
  • Languages:  English (Fluent), Spanish (Native/fluent)

SherlockTalent loves to share a $500 referral bonus!

“U.S. Citizens and those authorized to work in the U.S. are encouraged to apply. We are unable to sponsor at this time”