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This position is a multi-faceted role in order to increase efficiency and payment conversion. The candidate will also take on other duties related to online payment strategies and cyber fraud. They should have experience in E-commerce and current fraud trends. Candidate must be able to analyze fraud data, provide management reporting, design and implement fraud techniques.

 

POSITION RESPONSIBILITIES

  • Ensure the best practices for payment strategies are used and apply those strategies to the checkout and payment online to improve conversion and average order value.

  • Manage daily operations of online sales fraud prevention.

  • Develop efficient fraud screening processes to compliment rule-based tools.

  • Enhance knowledge of e-commerce fraud trends with other department managers and peers through seminars and training in order to improve risk management.

  • Work with third party vendors and compile metrics for management outlining trends to mitigate corporate chargebacks and fraud.

  • Oversee chargeback responses and performance of our constraints.

 

QUALIFICATIONS

  • Expert with Microsoft Office.

  • Ability to manage multiple projects simultaneously.

  • Excellent organizational, communication, presentation, and interpersonal skills.

  • Detail oriented with excellent research, organizational, and problem-solving skills.

  • Experience in real time fraud detection and prevention tools preferred

  • Strong understanding of current fraud issues and e-commerce software applications.

  • Experience with online money transfer, Lexis Nexis, and/or Cybersource, is a plus.

  • 5+ years of experience in E-commerce risk & fraud management.

  • 4+ years of experience in chargeback analysis of card-not-present transactions.

  • Bachelor’s degree (B.A.) with an additional 5 – 7 years of experience required in E-commerce payment/fraud analysis, reporting, data mining, and retail.  

 

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