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Our client is a maker and marketer of natural health products and supplements seeks a strong candidate for Business Analyst.


  • Determines operational objectives by analyzing business functions; gathering information; evaluating requirements and formats.

  • Designs new systems by analyzing requirements; constructing workflow charts and diagrams; studying system capabilities; writing specifications.

  • Working with Project Managers to monitor project progress by tracking activity; resolving problems; publishing progress reports; recommending actions. Prepare reports by collecting, analyzing, and summarizing information and trends.

  • Evaluate information gathered from multiple sources, reconcile conflicts, and decompose high-level information into details. 

  • Serves as the conduit between the stakeholders (internal and external customers) and the Project Management Office (PMO).

  • Facilitating sessions to analyze workflows and define requirements

  • Providing user guidance as needed to support operational activities after project implementation



  • Bachelor's Degree in Information Systems, Computer Science, Information Technology or related equivalent

  • Minimum of 3 years' experience building reports ability to monitor quality within a Call Center

  • Must be able to work effectively at all levels in an organization

  • Must have strong verbal and written communication and presentation skills

  • Must have a balanced mix of technical and business skills

  • Must be able to understand complex business requirements

  • Creating and maintaining existing queries using SQL

  • Creating and maintaining existing reports

  • Working knowledge of Java Script


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