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Our Miami based client is looking to create for a Senior Systems Support  specialist  to be part of their escalation team for the implementation of a POS system.  You will act as the final point of contact for all escalated issues regarding the implementation of a proprietary  Windows Application.  You will be part of a large deployment & be considered Level 3 Tier Support.  MUST have extensive knowledge -Windows Desktop applications–Great Customer Service Skills and able to determine & Document  Root Cause analysis.  

 

Please note that they would prefer candidates who are currently in transition and seeking a temporary assignment.

 

As you will be supporting only this one application–you MUST be a quick learner and possess great customer service skills.

Client is looking for team members who work together collaboratively.

 

EXPERIENCE/ MINIMUM QUALIFICATIONS:

• Must possess an excellent technical understanding of Microsoft Windows, file structures, application interaction, and Microsoft Windows security policies.   

• Ideally 3+ years’ experience within a large scale Microsoft Windows environment.

               Ideally 3+ years’ experience working in an enterprise level infrastructure operations center.

• Customer service acumen, experience working on a large scale helpdesk.

• Experienced in WAN/LAN and internet communications.

                ITIL experience to include incident, problem & change management a plus.

• Experienced with performance monitoring tools.

• Excellent interpersonal and organizational skills are essential.

• Solid verbal and written communication skills.   

• Demonstrated ability for taking ownership of tasks to completion with minimal supervision.

• Bachelors in Information Technology or similar field, or equivalent work experience.

You will:

•       Provide day to day top level support by troubleshooting and resolving technical or procedural issues, and completing Root Cause Analysis as needed.

•       Provide escalation support on new system installs.

•       Experience with End Point Management System used for software deployments, patching, security policies and operational monitoring. Is a huge plus***

•       Track daily trouble tickets & provide status to key stakeholders.

•       Train IT support on application support processes.

•       Develop and maintain the application knowledge base.

•       Assist with the testing of new application functionality and processes.

•       Provide off hours support as scheduled under rotation.

•       Stay abreast of advances in technology, research the identified technology and implement it or recommend its implementation

•       Perform analysis on system performance issues to identify potential slow points on the application, database or operating system.

QUALIFICATIONS—Considered a Plus  (Nice to have)

• Familiarity in the application development, maintenance and test processes.

• Microsoft Certified Professional a plus.

 

They are looking for someone to understand the application so after the application has gone live–you can determine how large the  issue is–delve into root cause analysis & document issues for developers to solve

 

All work must be done onsite at client’s Miami HQ.  No option for remote