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Online Community Moderator

Aventura, Florida
Job ID: 3108

Job Title: Online Community Moderator

Location: Miami, FL

Job Type: Permanent

Description:

SherlockTalent is actively looking for an Online Community Moderator in Miami. Ideal candidate will facilitate the day-to-day operations of the web-based Learning Communities providing customer service support and serving as the primary point of contact for customers and vendors.

Responsibilities:

  • Serves as a primary contact point for healthcare organizations and/or members by providing technical customer service support.
  • Updates and maintains all records, spreadsheets, and databases associated with membership.
  • Communicates general information to potential and existing customers via phone, email, web site, and in person at scheduled events proactively following up with existing and potential customers.
  • Scans online postings, communications, and news feeds for politically sensitive or inappropriate communications used via the site.
  • Facilitates membership contract processes generating invoices and following through the billing process.
  • Reviews and moderates all user-generated content and user profiles.
  • Engages members and fosters strong community spirit and contributes opportunities for community engagement.
  • Reviews web site content and consults with appropriate persons or groups for edits and/or clarification as necessary.
  • Tests, implements, and provides feedback on new applications, products, and/or information added to the Learning Communities.
  • Collaborates with staff to facilitate posts, advertise, and register customers for web-based educational activities.
  • Posts and collates post-educational activity surveys and shares results with staff as directed.
  • Keeps abreast of current web-based industry standards, social media strategies, and trends in online communities.
  • Identifies quality assurance opportunities for improvement of the online communities’ operations.
  • Performs other related duties as assigned.

Requirements:

  • Bachelor’s degree preferably in Communications, Computer Science, Journalism, English, or Business or an equivalent level of professional experience in online communities, web content management, and/or social media
  • Minimum of 3 years’ experience heavily involved with an online community, web content management, and/or social media venues
  • Must have demonstrated experience with concurrent task coordination with attention to detail
  • Direct customer service/customer support experience
  • Demonstrated experience with a variety of databases, webinar technology, web content management systems and social media platforms (Facebook, Twitter, YouTube, Instagram, and LinkedIn)
  • Strong organizational and administrative skills to prioritize coordinate, and follow-through on multiple complex tasks and projects concurrently within defined timeframe
  • Detail oriented, with ability to create and manage complex spreadsheets and/or databases
  • Proficient in Microsoft Office products
  • Superior customer service and teamwork skills and abilities
  • Excellent verbal and written communication skills; excellent web-based communication skills
  • Requires discretion in managing confidential information
  • Ability to work both independently and in team-oriented environments
  • Knowledge of web industry trends, technology, and social media

 

Bonus Qualifications:

  • Ability to travel by air or motor vehicle as required. Ability to attend conferences with overnight stay as required
  • Experience in managing online discussion boards a plus

 

 

SherlockTalent loves to share a $500 referral bonus!

 

"U.S. Citizens and those authorized to work in the U.S. are encouraged to apply. We are unable to sponsor