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IT Service Delivery Manager

Deerfield Beach, Florida
Job ID: 3085

IT Service Delivery Manager

Information Technology MSP (Managed Services Provider) is looking for an IT Service Delivery Manager to join their growing team of professionals. 

Must have MSP experience to apply for this role. This is a great position for a Jr. Manager who is ready to take the next step in their career.  

Key Responsibilities:

  • Create service organization framework and infrastructure to scale for future growth
  • Earn and maintain high-level of customer satisfaction to earn trusted advisor status within account base
  • Diligently mitigate business risk within the service department
  • Evaluate and recommend additional services to expand product offering
  • Create service team development plan and lead mentoring effort to ensure bench strength of talent within department
  • Assist in the evaluation of new technology for internal and external offerings that supports customers' needs
  • Assess and communicate risks associated with technology-related investments and purchases
  • Source, vet and present IT partner candidates to partners to have outsourced resources identified and ready to support projects as needed
  • Collaborate with company leaders and other department managers to define, design and deliver new services and products
  • Create and oversee the project plan to fully implement a successful IT offering
  • Create Services Level Agreements (SLAs) to ensure clear understanding and satisfaction of solutions offered

Knowledge and Skills Required:

  • Demonstrated ability to interpret technology and market trends to construct technology roadmaps
  • Knowledge of IT applications, processes, software, and equipment
  • Strong organizational and presentation skills
  • Relationship driven with a strong commitment to customer satisfaction
  • Understanding of support tools (i.e.: Connectwise), techniques (i.e.: documentation), and how technology is used within the organization.
  • Effective presentation and communication Skills (verbal and written)
  • Wide-ranging understanding of technology solutions needed in a business environment required.
  • Broad understanding of project management concepts desired.
  • Bachelor's degree in business administration, computer science or IT related field required.
  • 10+ years' experience in technical service required with a minimum of 3+ years in a leadership capacity
  • Any of the following Certifications desired: Microsoft MCP, MCSA, or MCSE, Citrix CCEA or CCIA, SonicWall CSSA, ConnectWise CCPA, LabTech LTCP, Cisco CCNA, or VMware VCP