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IT Service Desk Analyst

Miami, Florida
Job ID: 3028

To be considered immediately, Click here to chat with Sherley

Job Title: IT Service Desk Analyst

Location: Miami, FL

Job Type: Permanent

Description:

SherlockTalent is looking for a skilled IT Service Desk Analyst that will provide assistance with troubleshooting, telephony and computer systems.

Responsibilities:

  • Assign, update, resolve and log all service desk calls or email requests into IMS
  • Efficiently resolves incidents for users
  • Supports Microsoft Office, Windows OS, and Remote Access
  • Responsible for software requests updates and implementation, printer mapping and support
  • Customer Service and capability to deal with angry users
  • Documents feedback from customers on to the End User.
  • Responsible of maintaining users informed of issues, scheduled downtime or anything that may affect the computing environment
  • Provides training to users

Requirements:

  • Degree in Information Systems or related field, or equivalent combination of education and experience or;
  • Completed MCP or MCSE certification
  • A minimum of 1-2 years of work experience in an IT support function or a customer service oriented, call center environment is required
  • Demonstrated knowledge in MSOffice, Windows 7/10, Remote Access (VPN/SecurID), Smart phones, Password Administration, Hardware Diagnostics, Data Network Fundamentals, Intranet and ServiceNow

 

SherlockTalent loves to share a $500 referral bonus!

To be considered immediately, Click here to chat with Sherley

"U.S. Citizens and those authorized to work in the U.S. are encouraged to apply. We are unable to sponsor at this time."