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Top Job Pick: IT Customer Service Specialist Aventura, Florida

Top Job Pick: IT Customer Service Specialist Aventura, Florida

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We are searching for someone who will join a global customer support team who is dedicated to a high customer satisfaction experience through a group of experts handling of worldwide customer inquiries.

Responsibilities 

  • Response to customer inquiries across communication channel (emails and phone).
  • Ensure escalated inquiries have been resolved and that the customer is satisfied with the outcome.
  • Meet pre-defined SLA’s ensuring the customer’s request has been fully resolved to their satisfaction
  • Analyses and investigate the details of the customer’s inquiry and does the necessary research to respond accurately and completely while maintaining the company’s Processes and Policy.
  • Redirect customer inquiries to the appropriate department, member staff or manager if unable to resolve and keeps customer informed of the progress.
  • Identifies the root cause of customer issues and takes actions to prevent future contacts.
  • Handles complicated customer issues with patience and perseverance.

Experience / Skills

  • Over 5 years’ experience as a Customer Support Specialist in an IT service company.
  • SQL Programming language for querying, manipulating and managing databases
  • Strong critical thinking and troubleshooting skills. Capable of approaching problems logically and rationally to ensure an effective resolution is met.
  • Writes and communicates clearing and effectively when responding to a customer request with a keen focus on customer satisfaction.
  • Adapts and learns new technology quickly and easily, including new applications and tools.
  • Curious and passionate about learning new skills and subjects.
  • Displays a service/support-oriented attitude to ultimate customers.
  • Customer satisfaction oriented.
  • Languages:  English (Fluent), Spanish (Native/fluent)

SherlockTalent loves to share a $500 referral bonus!

“U.S. Citizens and those authorized to work in the U.S. are encouraged to apply. We are unable to sponsor at this time”

Top Job Pick: Senior/Lead IT Project Manager Fort Lauderdale, Florida

Top Job Pick: Senior/Lead IT Project Manager Fort Lauderdale, Florida

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We are looking for a Senior/Lead IT Project Manager for our corporate location in Fort Lauderdale, FL.

***Local Candidates ONLY Please*** ***No 3rd Party Vendors Apply***  

  • This position manages software implementation projects in the Healthcare Payer/Provider space.
  • The Senior/Lead PM will manage a small team of PM’s in a Microsoft/.Net shop and an Agile/Waterfall environment.
  • Experience in Software Delivery/Implementations required
  • PMP is a plus but not required
  • Managing a PMO is a plus but not required
Top Job Pick: Vice President, Operations North Bay Village, Florida

Top Job Pick: Vice President, Operations North Bay Village, Florida

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Our rapid growth has led to an expansion of our organization. We are currently seeking a Vice President of Operations to join our team. The VP Operations manages the Sales and Recruitment teams. The VP of Operations guides the respective teams to achieve and exceed production targets.

Responsibilities:

  • Reinforce performance management and systems improvement
  • Manage and lead teams toward a path of constant customer-focus, a unified purpose, and an aligned team effort to achieve profitability and continued long-term growth
  • Promote employee relations; development of an employee-oriented company culture that emphasizes quality, continuous improvement, and high performance
  • Oversee financial management, planning, systems and controls
  • Development of budgets
  • Collaboration with Executive Leadership on Business Plan Development of  Operations, P/L’s, and Marketing Strategies aligned with Integrated Company Goals.

Requirements:

  • 5-7 years of Staffing Agency Experience
  • BS or equivalent preferred
  • Knowledge of the technology staffing industry preferred
  • Demonstration of successfully achieving or exceeding production targets
  • Excellent communication skills as well as detail-oriented
  • Working knowledge of P/L’s
  • Demonstrated success in problem-solving, ability to work in a high stress fast paced environment, and maintain professionalism with all levels of personnel
  • High energy and proven adaptability

We invite you to join our fast-paced culture where you can demonstrate your leadership capabilities, interpersonal skills, and your desire to grow your career. We offer a competitive salary with a comprehensive compensation package that includes full benefits: medical/dental/vision insurance, 401k 100% matching benefits, and performance bonuses.

Experience:

  • People Management Experience: 7 years
  • Staffing Agency Experience: 5 years

Sherlock loves to share $500 bonuses for successful referrals.

Top Job Pick: Security Engineer Miami, Florida

Top Job Pick: Security Engineer Miami, Florida

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The ideal candidate will be responsible for working collaboratively along-side the Agile SW Dev teams to automate and streamline secure application release lifecycle.

Develop and maintain security tools for secure application deployment, security monitoring, and security operations. Build security automation processes that will enable efficient and scalable continuous integration delivery.

Responsibilities

  • Perform testing of security controls and provide recommendations based on findings.
  • Operate and manage Nexpose vulnerability scanner and provide recommendations based on findings.
  • Perform security investigations and work to integrate and automate incident response.
  • Create and maintain the DevSecOps toolsets required to automate, deploy and manage the application release lifecycle.
  • Creation of security metrics, monitoring, and alerting around threats and compromise.
  • Plan, coordinate, and implement security measures to protect data, software, and hardware.
  • Automate repeatable processes such as installing operating systems, configuring servers, configuring load balancers, etc.
  • Build automated scripts that will maintain the consistency of server configuration across all environments – dev, staging, and production.
  • Automate the build of infrastructure in a continuously integrated environment.
  • Work to audit our web production infrastructure. Identify and triage security problems within the production environment.
  • Work with infrastructure on projects that will directly benefit the DevOps teams and web properties.
  • Participate in all Agile Kanban ceremonies with the Enterprise IT Infrastructure and Operations team.
  • Participate in all Agile Scrum ceremonies with the software development teams.
  • Participate in Production Review meetings.
  • Create operational intelligence dashboards leveraging tools such as Splunk
  • Maintain, troubleshoot and administer computer networks and computing environments related to the software development teams including, but not limited to, computer hardware, systems software, applications software, and all configurations.
  • Gather data pertaining to customer needs, and use the information to identify, predict, interpret, and evaluate system and network requirements.
  • Monitor network and systems performance. Recommend changes or improvements, and determine hardware or software requirements related to such changes.
  • Stay abreast of technology advancements to identify, research, and evaluate solutions that would benefit our environment.
  • Develop standards and documentation to guide the support, maintenance, and the use of DevSecOps procedures and operations.
  • Participate in on-call rotation, receiving and responding to daytime and after-hours alerts.

Qualifications

  • Strong knowledge of Metasploit and Kali Linux
  • A working understanding of writing code and scripts (PowerShell, Bash, Python, and/or Ruby)
  • A working understanding of Proofpoint secure email gateway and DLP
  • Experience with next-generation firewalls (Palo Alto)
  • Strong knowledge of Red Hat Enterprise Linux 5, 6, and 7
  • Must have 3-5 years of virtualization experience with VMware
  • Highly skilled in the usage of data center automation i.e. VMware vRealize Automation (vCAC), Vagrant, and/or Docker
  • Highly skilled with automation/configuration management tools i.e. OctopusDeploy, Puppet, Chef, and/or Ansible
  • Strong knowledge of Microsoft IIS and knowledge of Apache and Tomcat
  • Experience with network load balancers, preferably F5
  • Experience with application monitoring tools, preferably Splunk, PRTG, and Solarwinds.
  • Strong knowledge of Microsoft Windows Server 2008/2012
  • Familiar with Atlassian Bamboo Continuous Integration Server and Mercurial
  • Experience working in an Agile (Scrum/Kanban) environment preferred
  • Ability to work in an environment that follows ITIL processes and procedures

Education and Certifications

  • Bachelor’s degree in Computer Science or IT related field with 4- 5 years of experience (equivalent  work experience will be considered)
  • Red Hat Certified Systems Administrator (RHCSA), MCSE, VCP & CISCO certifications, secure code development Offensive Security Certified Professional (OSCP), Global Information Assurance Certification (GIAC), and/or Certified Information Systems Security Professional (CISSP), and/or, Certified Cloud Security Profesional (CCSP), and/or Offensive Security Certified Expert (OSCE) are a plus.

SherlockTalent loves to share a $500 referral bonus!

“U.S. Citizens and those authorized to work in the U.S. are encouraged to apply. We are unable to sponsor at this time.”

Top Job Pick: Software Developer Coral Gables, Florida

Top Job Pick: Software Developer Coral Gables, Florida

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Our Miami based client is looking for an individual with a minimum of 4-6 years hands-on professional experience as a software developer working with the Microsoft .Net technologies.

The Candidate should be able to develop applications in C# and ASP.Net and should have experience creating web applications and working with web services.

Responsibilities:

  • Developing applications for internal use by the company.
  • Participating in the development of the company’s enterprise landscape
  • Performing application analytical activities, coding, debugging and testing according to software development life-cycle processes
  • Writing documentation including requirements, design, test, and user documentation and help systems based on joint application design sessions with users and business owners
  • Tracking application change requests, enhancements and bug fixes, and participating in the change control and versioning process.
  • Independently managing yourself in a professional mature manner
  • Providing support for the aforementioned responsibilities
  • Participating and contributing to IT related projects when necessary
  • This is a perm full-time position with a large service provider to the cruise industry, All work must be done onsite at the company’s Miami based office.
  • Track record of delivering successful web applications
  • Analyzing existing systems to effectively improve the current functionality while also receiving input from the current users, clients, and internal staff
  • Effectively documenting all coding work performed on existing and new systems being worked on.
  • Following industry best-practices
  • Working independently on assigned tasks but also collaborating in a team environment for broader functionality and vision.
  • Meeting with fellow team members and managers on ongoing or new projects during the different development cycles.
  • Effectively planning and executing milestones for the different projects given.
  • Must have good verbal and written communication skills

Requirements

  • Must have experience with C#, RESTful API, Web Services,
  • Experience with SSRS and SharePoint is a plus.
  • Experience with T-SQL for MSSQL.
  • VB.NET, Delphi would be a Plus.

SherlockTalent loves to share a $500 referral bonus!

“U.S. Citizens and those authorized to work in the U.S. are encouraged to apply. We are unable to sponsor at this time.”

Job of the Week: Cyber Security Analyst III – Miramar, Florida

Job of the Week: Cyber Security Analyst III – Miramar, Florida

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SherlockTalent is actively looking for a Cybersecurity Analyst III in Miramar, FL. Candidate will operate within the Information Technology Security team, with primary emphasis on architectural design, implementation of cost-effective security controls in alignment with regulatory compliance.
Requirements: 
  • Performing Risk Assessments and presenting Recommendations for Mitigations
  • Writing Security Policies and Procedures
  • Powershell Scripting
Working Knowledge of: 
  • Tenable Security Center
  • IBM- Q-Radar
  • Citrix Netscalers (SSL, VPN, and Web Application Firewall configuration)
Responsibilities:
  • Analyzes events from privacy and security monitoring systems, identifying potential threats, risks or breaches and provide solutions to prevent recurrences
  • Implements all procedures necessary to ensure the safety of information and assets from intentional or inadvertent access or destruction.
  • Supports implementation of counter-measures or mitigating controls.
  • Identifies and analyzes cybersecurity risks to the organization and works with system and application owners to resolve those risks.
  • Proposes, designs and implements cybersecurity technical or administrative controls that mitigate risk to the organization.
  • Improves the organization’s cybersecurity posture by developing and implementing security standards and procedures.
  • Determines root cause of potential security events or incidents, prioritizes and responds in a timely fashion.
  • Mentors and trains staff to ensure cyber skill sets are being developed by all personnel; provides guidance and support to other members of the IT Security team.
  • Ensures business and technical requirements are aligned with security policies and standard practices and implemented within regulatory and corporate compliance.
Sherlock Talent loves to share a $500 referral bonus!
“U.S. Citizens and those authorized to work in the U.S. are encouraged to apply. We are unable to sponsor at this time.”